Customer Service Representative

10 hours ago

San Fernando, Central Luzon, Philippines Sutherland Full time ₱250,000 - ₱500,000 per year

Sutherland is seeking an enthusiastic and customer-focused Customer Service Representative to join our team in Clark. As a Customer Service Representative, you will be responsible for providing outstanding support and assistance to clients in the Fintech industry.

What you'll be doing

  1. Handling inbound calls from customers and responding to their queries and concerns in a friendly and professional manner
  2. Providing accurate information and guidance to customers
  3. Maintaining detailed records of customer interactions and transactions
  4. Proactively identifying opportunities to improve customer satisfaction and service delivery
  5. Adhering to all company policies, procedures, and quality standards

What we're looking for

  1. Strong communication and interpersonal skills with the ability to interact with customers in a professional and empathetic manner
  2. Excellent problem-solving and critical thinking skills to effectively handle customer inquiries and concerns
  3. Strong attention to detail and ability to multitask in a fast-paced environment
  4. Familiarity with the customer service best practices
  5. Proficiency in English language

What we offer

At Sutherland, we are committed to providing our employees with a rewarding and fulfilling work experience. As a Customer Service Representative, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career advancement. We also offer various training and development programs to help you grow and succeed in your role.

Apply now to join our dynamic team and be a part of Sutherland's continued growth and success.

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