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HR Operations Specialist

2 weeks ago

Manila, National Capital Region, Philippines Emapta Full time ₱500,000 - ₱1,000,000 per year

Champion People. Resolve Issues. Drive Service Excellence.

Be the heart of every resolution-because great employee experiences start with you.

Join a dynamic role in global outsourcing that lets you build a global career in HR-without leaving home. Create impact, deliver exceptional employee experiences, and make your mark in a people-first role that thrives on empathy, resolution, and growth.

Job Description

As an HR Operations Specialist, you will serve as the first point of contact for employee queries, ensuring timely, accurate resolutions while upholding service excellence. Your role blends support, analysis, and people-centric solutions to power a high-performing HR team.

Job Overview

Employment type: Full-time

Shift: Day Shift (Mon - Fri, FLEXI) | Fixed Weekends Off

Work setup: Hybrid (Makati/Ortigas)

Exciting Perks Await

  • HMO coverage upon regularization
  • Competitive Package
  • Hybrid work arrangement
  • Prime office locations (Metro Manila)
  • Day shift schedule and fixed weekends off
  • Free upskilling through Emapta Academy courses
  • (Want to know more? Visit )
  • Free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • 20 annual leaves to be used at your discretion
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek

  • Excellent administrative and organizational skills with strong attention to detail
  • Strong work ethic grounded in integrity, accuracy, and quality
  • Advanced MS Excel skills; able to generate reports and provide insights
  • 1-2 years of experience in customer service/helpdesk and basic HR functions
  • Exposure to multiple HR disciplines across various geographies is a plus
  • Proficient in Case Management tools, HRIS, and Timekeeping systems
  • High level of integrity, discretion, and confidentiality
  • Ability to multitask and adapt in a fast-paced virtual environment
  • Resourceful, with sound decision-making and research skills
  • Excellent English communication (verbal and written)
  • Strong customer service orientation with a supportive and empathetic tone

Your Daily Tasks

  • Respond to HR queries efficiently, offering accurate recommendations and quality resolutions
  • Categorize inquiries by priority and escalate complex cases to the right teams
  • Coordinate with internal teams to solve issues and improve service delivery
  • Track actions taken, conduct daily monitoring, and ensure consistent follow-ups
  • Maintain data confidentiality and comply with internal security policies
  • Identify process issues and recommend or escalate improvements as needed
  • Handle concerns via email, chat, ticketing tools, or calls
  • Maintain exceptional customer service and member satisfaction
  • Use the HR Tool (CHEER) to log and manage all employee cases
  • Meet performance objectives in quality, productivity, and resolution
  • Attend training sessions and continuously develop relevant HR knowledge
  • Comply with attendance policies and demonstrate professional work ethics
  • Promote collaboration and respect in all internal and external interactions
  • Support self-development and deliver consistent support experiences
  • Provide insights on process improvements and maintain high service standards

Why We Stand Out Among the Rest

Join Emapta, a company recognized as one of the 'Best Places to Work for in Asia' by HR Asia, 'The Philippines' Best Employers for 2023, and Top 20 Dream Companies of Filipinos in 2024. Our culture of care and empathy ensures you'll feel like part of the family from day one. We're dedicated to nurturing talent and providing the tools for your success. Be part of a squad of dream chasers and world changers, showcasing Filipino talent to the world. With 19 strategically located offices and over 900 clients, you'll have the opportunity to make a positive impact daily, whether you prefer office-based or work-from-home options. Join us for a virtual recruitment process and let's make magic together

"Working in Emapta not only provides you the certainty of working with a well-established organisation which nurtures the careers of (over 10,000) team members - it also places you in direct relationships with some of the world's leading and most innovative companies."

- Tim Vorbach, CEO

Apply now and be part of the #EmaptaEra