Customer Service Agent
2 days ago
Exciting Opportunity: Join Our UK Telco Customer Service Team
Location: Kepwealth Center, Cebu City, Cebu, Philippines | Shift: 4:00 PM – 1:30 AM PH Time | Full-Time, Office-Based | Sat - Sun Off
Are you an experienced customer service professional with a background in telecommunications? Looking to grow your career with a dynamic, UK-based B2B telecoms company? This might be the perfect opportunity for you
About Us
We're a UK-based telecommunications provider, helping businesses across the UK stay connected with business mobile, landline, and broadband solutions. Our Cebu-based support team plays a vital role in ensuring our clients receive outstanding service every single time.
What You'll Be Doing
As a member of our customer service team, you'll handle inbound and outbound queries from UK business clients, providing support, resolving issues, and delivering a professional, friendly customer experience.
What We're Looking For
- Excellent spoken and written English
- A positive, solution-oriented attitude
- Customer service experience in telecommunications (a must)
- Willingness to learn—in-house training provided
What You'll Get
- PHP 25,000 base salary + PHP 2,000 monthly allowance
- Monthly incentives based on performance
- Paid UK bank holidays (No work)
- 13th Month Pay (released every December 5th)
- 1.25 days of paid leave accrued per month
- Government-mandated benefits (SSS, Pag-IBIG, PhilHealth)
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