
Training Instructional Designer Supervisor
20 hours ago
Teleperformance as a Training Instructional Designer Supervisor. In this full-time, on-site role based in Mandaluyong City Metro Manila, you will play a key part in designing and delivering impactful training programs that empower our employees to excel in their roles and provide exceptional customer experiences.
What you'll be doing
- Develop training content and materials, including instructor-led sessions, e-learning modules, and other digital learning resources.
- Collaborate with subject matter experts to ensure training is aligned with business objectives and operational needs.
- Facilitate training sessions and workshops to drive learner engagement and knowledge retention.
- Monitor training effectiveness and make data-driven improvements to continually enhance the learning experience.
- Mentor and coach a team of training instructional designers to support their professional development.
- Maintain training records and documentation to ensure compliance and enable reporting.
What we're looking for
- 1-3 years of experience in instructional design, training development, or a related field.
- Strong understanding of adult learning principles and the ability to design interactive, engaging training programs.
- Proficiency in using various learning management systems, authoring tools, and multimedia software.
- Excellent communication, facilitation, and presentation skills.
- Ability to work collaboratively with cross-functional teams and subject matter experts.
- Experience in a contact center or customer service environment is highly desirable.
Apply now for this exciting opportunity to become a Training Instructional Designer Supervisor at Teleperformance
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