Process Quality Analyst
3 days ago
Be #InGoodHands with Metrobank
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach
Position Title: Process Quality Analyst
Job Summary:
- Reviews ITG practices and prepares the necessary documentation (e.g., policies, procedures, guidelines) to standardize key ITG processes.
- Evaluates and coordinates with other ITG Units the alignment of ITG's processes with relevant business policies and procedures
- Assesses existing regulations and industry standards (e.g., ITIL, banking and technology industries), and align ITG's processes with such new regulations, and where applicable, to the relevant standards.
- Coordinates process improvement initiatives within ITG to facilitate efficient delivery of IT services.
- Provides support to Resource Management Tool (RMT) users for incidents, requests, inquiries and application maintenance in coordination with the vendor as applicable
Role Exposure:
- Develop and enhance your capabilities in reviewing, assessing, drafting and implementing IT policies and procedures following the existing regulations and IT industry standards on controls and compliance
- Enhance interpersonal skills by working collaboratively with IT Senior Leaders, key officers and other units of the bank
- Deepen your understanding on IT processes and compliance
Qualifications:
- With at least 1 year work experience in IT processes and banking
- Excellent understanding of IT processes, compliance and banking concepts
- Excellent verbal and written communication, analytical, and problem-solving skills
- Exceptional team player with the ability to positively contribute
- High organizational and time-management skills
- Highly proficient in MS Office Applications
Other Details:
Rank:Junior Officer
Unit:Information Technology Group / Information Technology Management Division
Office Location:Metrobank Center, BGC
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