Compliance Solutions Agency Comms Agency Communication Support

Inbound Calls half of the shift. > Worked with Agencies and OTC Analysts in dispatching cases to the appropriate department. > OTC should utilize Agency Comm when assessing single client issues that need resolution. The internal email address that OTC uses, , will send an automated email with the SR number it has been assigned. The external email address, , the SLA for a created SR is 2 business days, at that time the SR is assigned to the appropriate queue. > Meeting service SLA to lessen the time that the case was open or left unassigned.

At least 1 year in a customer service environment, with proven ability to produce positive results. A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required At least 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization Strong client relationship skills & Case Management Skills Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards Ability to demonstrate learning agility and critical thinking skills. Including sophisticated Human Capital (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment The ability to learn and apply basic concepts in new situations Initiative: the ability to seek out answers, solutions, and positive outcomes for both the client and ADP Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner Proficiency in the latest web technologies and working knowledge of various operating systems A history of successful performance in one of the following operational, implementation or service positions: Service/Implementation Support Coordinator, Service/Implementation Specialist roles, Tax Service Coordinator, Account Executive (note to Cheryle, Jon and Jessica it was recommended to make this less ADPese to me these seem like common terms externally as well thoughts? The ability to collaborate and work in a team environment as well as work independently and make sound decisions Good knowledge of industry tools Excellent analytical skills and time management skills Excellent Communication skills both verbal and written Bachelors Degree is required or equivalent in education and experience

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