VA - Inbound/Outbound Enrollment Assistant (Blended Account) START ASAP

6 hours ago

Ortigas Metro Manila, Philippines Eastvantage Business Solutions Inc. Full time ₱200,000 - ₱250,000 per year

Responsibilities and Duties:


• Make targeted outbound calls to student applicants to maximize student confirmations and enrolments.


• Providing excellent customer service through different communication platforms (voice and non-voice channels).


• To maintain and provide information on all aspects of the application and enrolment process to student applicants.


• Responding to enquiries and assist students primarily via inbound calls, email and live chat. Adhere to pre-agreed service level commitments.


• Maintain data integrity protocols, ensuring it is consistently and accurately recorded.


• Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business.

Qualification & Requirements:


• With at least 2 years of experience in the BPO Industry handling voice and non-voice channels of support


• Knowledge on data privacy and GDPR is a plus but not a requirement.


• Customer service oriented


• Strong organizational ability in a fast-paced environment


• Strong interpersonal and communication skills, including excellent written and verbal.


• Ability to multitask, prioritize, and remain calm under pressure

studentenrollmentassistant #enrollmentadvisor #customerservicerepresentative #blendedaccount #inbound #outbound #emails #enrollmentassistance

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