Virtual University Assistant

7 hours ago

Ortigas Metro Manila, Philippines Eastvantage Business Solutions Inc. Full time ₱200,000 - ₱320,000 per year
  • Work Set-up: Onsite for 6 months then transition to WFH based on performance.
  • Schedule: Midshift (Following UK Time)
  • Working Days: Monday to Friday

Responsibilities and Key Duties:

  • Conduct proactive outreach by making focused outbound calls to prospective students, with the goal of increasing application confirmations and driving enrolments.
  • Deliver exceptional student support across multiple communication channels (phone, email, live chat, and other non-voice platforms), ensuring a seamless and positive applicant experience.
  • Provide accurate guidance on all aspects of the admissions and enrolment process, offering clear information and timely updates to student applicants.
  • Handle inbound enquiries efficiently by responding to calls, emails, and live chat messages, while consistently meeting established service-level agreements (SLAs).
  • Safeguard data accuracy by adhering to strict data management and integrity protocols, ensuring that all records are consistently updated and maintained with precision.
  • Collaborate with colleagues and management to support departmental goals, taking on additional responsibilities as required to meet evolving business needs.
  • Contribute to continuous improvement by identifying opportunities to enhance student engagement, streamline processes, and improve overall service delivery.

Qualifications and Requirements:

  • Minimum of 2 years' professional experience in the Business Process Outsourcing (BPO) industry, with proven expertise in both voice and non-voice support functions.
  • Familiarity with data privacy regulations (such as GDPR) is advantageous, though not mandatory.
  • Strong customer-centric mindset, with a genuine commitment to delivering outstanding service and building positive student relationships.
  • Excellent organizational and time-management skills, with the ability to thrive in a dynamic, fast-paced environment.
  • Outstanding interpersonal and communication abilities, including proficiency in both written and verbal English.
  • Demonstrated capacity to multitask, prioritize effectively, and remain composed under pressure, while maintaining attention to detail and professionalism.
  • Adaptability and willingness to embrace new responsibilities as the role and business requirements evolve.
customerservice #BPO #blendedaccount #studentenrollmentaccount #advisorassistance #enrollmentassistance #inbound #outbound #emailsandchats #universityassistant

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