Amazon Account Operations Specialist

Drive Marketplace Excellence and Shape the Future of Digital Commerce

Be the force behind seamless marketplace operations and deliver impact that matters. Discover a career that values balance as much as results. Here, you can build an international career in eCommerce while enjoying the peace of mind that your time after work is yours. This role offers the opportunity to excel globally while preserving the work-life harmony you deserve.

Job Description

As an Amazon Account Operations Specialist, you will support marketplace performance by monitoring reports, resolving catalog issues, and driving optimization strategies. You'll play a critical role in ensuring smooth operations, improving product visibility, and collaborating with teams to enhance customer experience.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off

Work setup: Onsite, Ortigas

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Bachelor's degree in Marketing, Ecommerce, Operations Management, Finance, Accounting, or equivalent work experience
• 2+ years of hands-on experience with Amazon Seller/Vendor Central, including flat files, variation structures, and compliance workflows
• 1-4 years of experience in Marketing, Ecommerce, or a related support role
• Proficiency in advanced Microsoft Excel (PivotTables, VLOOKUP, XLOOKUP, INDEX/MATCH, data analysis)
• Prior experience with Helium10, ChannelAdvisor (Rithum), or NetSuite
• Strong analytical and problem-solving skills; able to identify and resolve listing or compliance issues proactively
• Skilled in collaborating with cross-functional and remote teams; clear and effective communicator

Required Competencies:

Strategic Execution

• Execute on strategic direction
• Support strategic initiatives with team members, employees, vendors, and customers
• Address opportunities, issues, and obstacles proactively
• Adapt to changing priorities to support business success
• Collaborate with others to achieve business objectives

Organizational Impact

• Act in alignment with the company's Vision, Purpose, and Values
• Demonstrate courage in taking new approaches
• Inspire others by supporting the organization's direction and priorities
• Take initiative and act proactively
• Guide others through change and build confidence in success
• Share personal experience and expertise with colleagues

Results Orientation

• Set clear goals and priorities to align performance with success
• Involve others to accomplish team objectives
• Collaborate across the organization to optimize resources and share best practices
• Hold self and others accountable for task completion with attention to detail
• Contribute new ideas and alternative approaches
• Serve as a role model for delivering high-quality outcomes
• Consistently meet or exceed performance expectations
• Interpret data to anticipate problems, escalate issues appropriately, and take corrective action

Capability Building

• Pursue continuous improvement through learning opportunities
• Recruit top talent and represent the company to prospective and new employees
• Build trust by accurately interpreting emotions and behaviors in context
• Manage personal responses and reactions with self-awareness
• Maintain awareness of internal and external factors that impact the role

Your Daily Tasks

• Review daily and weekly performance reports (e.g., gainers/drainers, OOS, CRaP) and identify issues
• Monitor Buy Box ownership and provide insights on causes of loss (pricing, competition)
• Compare NetSuite product lists with Amazon to identify missing ASINs or content gaps
• Audit brand onboarding (e.g., North Coast, Rojo) to ensure listings are active, attributed, and varied correctly
• Recommend actions to pricing and strategy teams based on ASP trends
• Support optimization tasks such as variation assembly and bullet cleanup

Break/Fix & Catalog Integrity

• Monitor and resolve item-level issues such as suppressed listings, incorrect product detail pages, and compliance flags
• Submit and manage support cases in Amazon systems as needed
• Partner with the Marketplace team to resolve compliance documentation issues
• Track and resolve "dogs" (non-buyable items) and escalate to internal stakeholders

Digital Aisle / Sales Intelligence

• Conduct regular Buy Box audits to identify losses to resellers or third-party competition
• Report daily and weekly insights to the Marketplace team
• Evaluate catalog performance using gainer/drainer reports to identify root causes of underperformance (e.g., no inventory, poor variation structure, Buy Box loss)

New Brand & Catalog QA

• Audit product lists to ensure all SKUs are listed and attributed properly
• Identify missing ASINs, incorrect variation groupings, and catalog inconsistencies
• Support onboarding and catalog health management of new brands
• Perform catalog walkthroughs to verify content accuracy, active listings, and correct variation structure

Strategic Cleanup & Reporting

• Clean up legacy ASINs by fixing broken images, content, and attribute mismatches
• Maintain item-level audit checklists and contribute to weekly item health reports
• Partner with Shannon to complete content optimization tasks related to catalog structure

About the Client

Powering Health Through Seamless Commerce

Our client is a global leader in health, wellness, and fitness solutions, known for connecting innovative products with millions of people worldwide. With a strong presence in the eCommerce space, they are committed to optimizing digital marketplaces to ensure brands thrive and customers gain easy access to high-quality health and wellness essentials. By joining their team, you become part of a company passionate about innovation, growth, and making a positive global impact.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra