Campaign Operations Specialist

Job Purpose:   What is the purpose of the job?

As a Campaign Operations Specialist, you will be a key enabler for the Brand & Campaign team, ensuring smooth, accurate, and timely execution of marketing campaigns. You will manage the end-to-end operational setup—from building campaigns in our Webshop backend system to coordinating their on-time launch across multiple countries. Your role demands meticulous attention to detail, ensuring all campaign assets, coupon codes, and reward program elements are fully prepared and flawlessly implemented. You will also provide operational support for promotions, coupon code usage, and reward program activities, troubleshooting issues and ensuring a seamless customer experience. Beyond execution, you will proactively identify opportunities to streamline processes, improve technical performance, and enhance the efficiency of our campaign operations. This role requires strong organizational skills, cross-functional collaboration, and a solutions-focused mindset to keep campaigns running smoothly and successfully.

Principal Accountabilities

•       Campaign Creation & Management: Build campaign landing pages in the Webshop backend system, organize and arrange campaign materials, and ensure all campaigns have the correct (discounted) settings.

•       Campaign Process

Support: Assist Campaign Specialists throughout the campaign lifecycle, adhere to deadlines, and ensure timely go-live for all campaigns.

•       Quality Assurance: Take ownership of campaign quality by verifying that all materials are complete and accurate before go-live.

•       Cross-Functional Collaboration: Work closely with teams involved in campaigns, category management, and brand initiatives,

contributing to project deliverables as assigned.

•       Coupon & Code Management: Help

create, validate, and organize all coupon codes on webshop. Ensure accurate setup, timely delivery, and proper tracking of code usage.

•       Rewards Program

Support: Support daily operations of the rewards program, managing new YOTPO campaign and widget configurations, ensure smooth member experience.

•       Team & Operational Support: Provide other ad-hoc assistance to team members and managers.

Key Challenges

•       Project Management: Effectively manage multiple campaigns simultaneously, maintain a clear overview of tasks, and track the progress and status of each campaign.

•       Dynamic Work

Environment: Thrive in a fast-paced digital setting where no two days are the same.

•       Global Collaboration: Work as part of a multicultural team with colleagues from around the world.

Skills, Know-How and Experience

•       Experience: Preferably with foundational knowledge or experience in campaign management or marketing.

•       Technical Skills: Proficient in Microsoft Office applications.

•       Language Proficiency:

Fluent in English, both written and verbal.

•       Attention to Detail: Highly efficient, thorough, and meticulous in completing tasks.

•       Responsibility:

Demonstrates a strong sense of accountability, with the ability to work independently and take ownership of assigned responsibilities.

•       Adaptability: Flexible and cooperative, with a positive attitude toward change and teamwork.

•       Customer Focus: Committed to delivering a customeroriented approach in all tasks.

•       Motivation: Self-driven and enthusiastic, not only about personal performance but

also contributing to team morale and success.

Job Dimensions:

•       Reporting to: Campaign Operations Lead

•       Primary dependencies: Design, Performance Marketing, SEO, Brand & Campaigns, Campaigns Ops, E-Mail Marketing, Webshop, Rewards Program, Planning

KPIs: Accuracy Rate, Work efficiency, Online Campaign Quality, Campaign Lead Time, Campaign Share Time