Client Services Coordinator

The Client Services Coordinator (CSC) plays a key role in supporting global Account Managers by ensuring seamless execution of branded merchandise programs across multiple markets. This position requires strong coordination, organization, and communication skills to manage product sourcing, quoting, order processing, and delivery tracking while meeting the unique needs of international clients.

CSC's operate behind the scenes but have visibility into client needs, brand strategy, and service expectations. They collaborate closely with vendors, internal teams, and account managers to drive profitability, maintain high service levels, and deliver best-in-class branded merchandise solutions across BDA's global operations.This role is ideal for detail-oriented and highly creative professionals with experience in sales support, purchasing, merchandising, or account coordination who thrive in a fast-paced, international business environment. Additionally, BDA is seeking candidates who are eager to develop their careers with us and have aspirations to eventually transition into the sales team. This position offers a clear pathway for growth and advancement within our organization.

EXPERIENCE REQUIREMENTS

• 2+ years of experience in sales or sales coordination.
• 2+ years of experience in account management, or purchasing, preferably in BPO, e-commerce, retail, or merchandising industries.
• Experience in customer service, vendor negotiation, or procurement is a plus.
• Ability to communicate effectively with clients, vendors, and internal teams across different time zones and regions.
• Strong analytical and organizational skills with high attention to detail.
• Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva and other relevant tools is highly preferred.
• Proficient in creating reports and presentations.
• Project management skills – ability to handle multiple orders, deadlines, and priorities efficiently.
• Knowledge of branded merchandise, promotional products, or supply chain management is an advantage.
• Bachelor's degree in business, Marketing, or a related field preferred but not required.

DUTIES & RESPONSIBILITIESAccount & Client Support

• Collaborate with global Account Managers to source, price, and present merchandise options to clients across different regions.
• Research and recommend customized branded merchandise solutions aligned with brand strategy and client objectives
• Prepare and manage sales proposals, quotations, and cost analysis reports.

Order Management & Coordination

• Process and track global orders from initial request to final delivery, ensuring all details are accurate.
• Liaise with regional and international vendors to negotiate pricing, timelines, and product quality.
• Monitor and follow up on shipments, proactively addressing potential delays and logistical challenges.

Reporting & Data Management

• Maintain order status reports, sales records, and inventory tracking for multiple markets.
• Use Excel (Pivot Tables, VLOOKUP, etc.) to analyze order trends, profitability, and operational efficiency.
• Provide regular updates to Account Managers and leadership on order progress, challenges, and client feedback.

Collaboration & Problem-Solving

• Work with cross-functional teams, including sales, production, creative services, finance, and warehouse operations, to ensure seamless execution.
• Identify potential risks and proactively troubleshoot order fulfillment, vendor management, and client satisfaction issues.
• Adapt to changing priorities and market demands while maintaining high service standards across multiple global accounts.