
Customer Service and Supply Coordinator
4 days ago
Be a part of our fast-growing team and unchain all the possibilities
What is your mission?We are looking for a proactive Customer Service & Supply Coordinator to support order processing, vendor communication, and customer inquiries. In this role, you'll handle inbound calls, stage supply orders, and coordinate with internal teams to ensure on-time delivery. You'll also manage data entry tasks, update order records, and provide excellent customer service. This is a great opportunity for someone with customer-facing experience who thrives in fast-paced, detail-driven environments.
You will provide the best service to our partner brands by performing these tasks:
- Provide timely and accurate responses to customer and internal calls
- Process supply orders from alerts, phone requests, and internal teams
- Ensure accurate and on-time delivery of customer orders
- Coordinate with vendors on product availability, status, and tracking
- Communicate ETAs to customers and the Supplies team when items are backordered
- Answer incoming calls and direct them to the right department
- Route sales calls and leads to the correct Sales Rep/Manager per territory guidelines
- Manage voicemail, returning or routing calls as appropriate
- Support data entry projects in the Compass sales database when needed
- 2–4 years of customer-facing experience (customer service, order entry, call center, scheduling)
- 2–4 years of experience in inventory management, supply chain, or purchasing
- Strong proficiency in Microsoft Outlook and Excel
- Excellent English communication skills (spoken and written)
- Experience with data entry in sales or order databases
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Team-oriented mindset with a proactive, problem-solving approach
- Above-industry salary package and incentives
- Comprehensive HMO benefits and life insurance from day 1
- Free learning and development courses for your personal and career growth
- Dynamic company events
- Opportunities for promotion
- Free meals and snacks
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