IT Technical Supervisor

1 day ago

Makati City, National Capital Region, Philippines Systemantech, Inc Full time ₱25,000 - ₱300,000 per year

Qualification

  • At least 2 year of working experience as Support/Staff, First or Second level Technical Support Engineer or as a DSE Team Leader

  • Bachelor's / College Degree

  • Computer/Telecommunication, Computer Science/Information Technology,

  • Business Studies/Administration/Management IT-Hardware, IT-Network/Sys/DB Admin, IT-Software

  • Automotive/Equipment/Manufacturing, Banking, Hospital, Information Technology, Insurance, Business Process Outsourcing/BPO, Law/Legal, Leasing/Financing Institutions

  • With strong knowledge in operating systems.

  • Knowledgeable in PC Troubleshooting

Team Leader Qualifications

Essential selection criteria

  • Excellent verbal and written communication skills

  • An active / empathic listener

  • Excellent organizational skills with the ability to multi-task

  • Ability to manage own time effectively and to be prompt and punctual

  • Experience of working effectively within a team and collaborating with others to achieve a goal

  • Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques

  • Drive, self-motivation and ability to work under own initiative

  • Knowledge and understanding of best practice frameworks (such as ITIL, ISO20k) for the delivery of IT services

  • Sound knowledge and experience of supporting range of IT applications, platforms and technologies

  • Ability to clearly and accurately communicate processes and procedures verbally and in writing

  • Ability to produce management information reports from ITSM systems

  • Experience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resources

  • Experience of developing professional and effective working relationships with customers and key stakeholders

  • Experience of delivering a high level of customer service

  • The necessary skills and attributes to integrate successfully into a busy team

Desirable selection criteria

  • Delivery of IT support services within higher education institutions

  • ITIL Foundation or higher

  • Experience of coaching and/or mentoring staff

  • Experience of managing the work of others

  • Knowledge and experience of best practice in customer service and/or IT service management

Job Type: Full-time

Pay: Php25,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Education:

  • Bachelor's (Required)

Experience:

  • Leadership: 2 years (Required)

Work Location: In person

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