Guest Service Supervisor
3 days ago
Hello there We are currently hiring in Laiya San Juan, Batangas
If you are up for the challenge. We want to hear from you.
Guest Service Supervisor
-Hospitality degree is preferred.
-Minimum 2 years of front office or customer service experience, with at least 1 year in a supervisory role.
Key Responsibilities:
-Supervise, train, and motivate housekeeping staff and front office personnel.
-Ensure the smooth and efficient operation of the front desk, lobby, and guest service areas.
-Handle guest complaints and service recovery with professionalism and urgency.
-Support the implementation of guest loyalty programs and upsell initiatives.
-Maintain knowledge of all hotel services, features, and promotions.
-Monitor and manage room inventory, availability, and special requests in coordination with housekeeping and reservations.
-Conduct shift briefings, assign daily tasks, and ensure adherence to service standards.
-Review daily arrivals, VIPs, and special guest needs.
-Assist with check-in/check-out procedures and provide coverage as needed.
-Generate daily reports and communicate key operational information to leadership.
If you have interest to apply send your updated resume
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