Guest Relations Supervisor

2 days ago

Marikina City, National Capital Region, Philippines The SM Store (SM Mart Inc.) Full time $40,000 - $60,000 per year

Job Function: 

Responsible for managing the daily operations of the Prestige Lounge

Responsibilities

  • Handle customer complaints elevated or not handled by Guest Services Representatives

  • Prepare and submit daily, weekly and monthly operations reports

  • Manage operational expense and monitor inventory of supplies

  • Lead development of the team

Qualifications:

  • Graduate of Hotel and Restaurant Management, Tourism or any business course

  • 3 years of working experience in Customer Service or related field and with working knowledge on MS Office

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