Technical Support Representative

3 days ago


Paranaque City, Calabarzon, Philippines SPi Global (now Straive) Full time ₱250,000 - ₱350,000 per year

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues via phone, email, or chat
  • Provide excellent customer service and ensure customer satisfaction
  • Troubleshoot and diagnose technical problems using available tools and resources
  • Document customer interactions and issue resolution in a ticketing system
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with new technologies and products to provide effective support

Qualifications:

  • Senior High School graduate with at least 1 year of technical support experience, onsite experience preferred
  • IT-related graduate with good communication skills, no experience required
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong analytical and troubleshooting skills


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