Medical Chart Analyst

6 days ago

Pasay, National Capital Region, Philippines Access Healthcare Full time ₱240,000 - ₱360,000 per year

Job Description:

We are looking for a Non-Voice Associate with at least 6 months of experience in MyChart review and follow-up to join our Inbound Patient Billing Chat Support team. The ideal candidate will assist patients through chat in resolving billing-related inquiries, reviewing MyChart accounts, and ensuring timely and accurate responses in line with healthcare privacy and compliance standards.

Key Responsibilities:

  • Handle inbound patient billing inquiries via chat in a professional and empathetic manner.
  • Review and update patient information using MyChart and other healthcare systems.
  • Provide accurate information regarding patient statements, balances, and payment options.
  • Assist patients in navigating billing portals and MyChart access issues.
  • Document all interactions and resolutions accurately in the system.
  • Escalate unresolved or complex cases to the appropriate team for further action.
  • Meet defined productivity, quality, and response time targets.

Qualifications:

  • Minimum 6 months of experience in MyChart review and follow-up within a healthcare or RCM setting.
  • Experience in non-voice (chat/email) patient support preferred.
  • Strong written communication and problem-solving skills.
  • Knowledge of healthcare billing processes and HIPAA compliance.
  • Ability to multitask and manage patient conversations efficiently.
  • Proficient in computer navigation and data entry.

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Paid training

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