Quality Assurance Lead

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description
The Quality Management Manager is accountable for guaranteeing the quality of services rendered by the third-party vendors are performed with high quality, accuracy, and efficiency, supporting EG's overall success.. He/She works and collaborates closely with the vendors to develop, implement, and maintain quality standards and procedures that comply with the standard Order-to-Activate process. Additionally, the Quality Management Manager is responsible for offering guidance and leadership to ensure the vendor satisfies or surpasses Globe's quality standards.

Duties And Responsibilities

• Vendor Management: Collaborate with the third-party vendor to establish a strong working relationship and ensure alignment with Globe's quality standards and expectations.
• Quality Standards and Procedures: Develop, implement, and maintain quality standards and procedures specific to the order-to-activate process. Ensure that quality assurance processes & activities are robust & based on industry best practice.
• Continuous Improvement: Contributes to enhancing the quality of service by identifying opportunities for improvement in the customer's order-to-activate journey through streamlining processes, reducing waste, and improving overall quality performance.
• Issue Resolution: Address quality-related issues or concerns promptly and effectively. Collaborate with the vendor to investigate root causes and implement corrective and preventive actions.
• Reporting and Communication: Prepare reports and provide regular updates to the management team regarding the vendor's quality performance, highlighting achievements, areas of improvement, and any critical issues.
• Relationship Management: Foster open communication and strong relationships with the vendor, serving as the main point of contact for quality-related matters. Conduct regular meetings and performance reviews to ensure ongoing alignment.
• Training and Development: Ensure that vendors deliver essential training and certification programs aimed at improving the skills and knowledge of their personnel engaged in the order-to-activate process. This ensures a uniform comprehension and application of quality standards.
• Risk Management: Identify and assess potential risks associated with the order-to-activate process. Develop risk mitigation strategies and work with the vendor to implement appropriate measures.

Requirements

• Preferably with minimum of 3 years significant experience in quality management or audit role, preferably in the telco industry or related field. This may include experience in quality assurance, process improvement, or similar roles.
• Strong knowledge of the telco industry, including an understanding of telco services and technologies, is important. Familiarity with order-to-activate processes and back-office operations in telco may be advantageous.
• Knowledge and experience with quality standards as well as understanding of industry-specific quality frameworks and best practices are beneficial.
• Must possess good communication skills both oral and written, and with good attention to details.
• Proficiency in project management methodologies and tools is valuable as Quality Management Managers often lead or participate in quality improvement projects and initiatives.
• Analytics background required
• Bachelor's degree in a relevant field

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.