IJP: Senior Quality Assurance Lead

3 days ago

Taguig, National Capital Region, Philippines HelloConnect Full time ₱900,000 - ₱1,200,000 per year

Job Description:
The Senior QA Lead is responsible for overseeing Quality Assurance across multiple English-speaking Customer Care markets. This role provides leadership and guidance to multiple QA Leads, ensuring consistency, accuracy, and fairness of QA evaluations and coaching across regions. The Senior QA Lead acts as a key strategic partner to Operations, Learning & Development, and Global QA by driving quality standards, identifying cross-market trends, and implementing best practices. This role ensures that quality outcomes are aligned with global standards while also addressing market-specific needs. As a higher-level leadership position, the Senior QA Lead is accountable for building QA Lead capability, ensuring calibration across markets, driving strategic initiatives, and delivering insights that influence customer experience, compliance, and operational performance at scale.

Core Responsibilities:
Leadership & People Development

  • Lead, mentor, and develop QA Leads across multiple English-speaking markets.
  • Ensure QA Leads provide effective coaching, leadership, and support to their QA Coach teams.
  • Conduct performance reviews and career development planning with QA Leads.
  • Foster a culture of continuous improvement, accountability, and collaboration across the QA function.

Quality Strategy & Oversight

  • Oversee QA scorecard performance across maultiple English-speaking markets, ensuring alignment with global standards.
  • Validate and calibrate QA Leads evaluations and reports to ensure consistency across regions.
  • Identify cross-market trends, root causes of quality issues, and recommend systemic improvements.
  • Own the English markets QA targets, ensuring that quality, compliance, and customer satisfaction KPIs are consistently met or exceeded.

Cross-Functional Collaboration

  • Act as the primary quality contact for senior Operations leaders across multiple English-speaking markets.
  • Partner with Learning & Development to align training content with quality insights and agent development needs.
  • Collaborate with Global QA to ensure consistency, share best practices, and implement global quality initiatives across regions.
  • Present market-wide QA performance updates, insights, and recommendations to senior leadership.

Continuous Improvement & Innovation

  • Develop and execute market-wide quality improvement strategies, ensuring customer experience standards remain best-in-class.
  • Benchmark quality practices against global industry standards and implement innovative approaches where relevant.
  • Lead large-scale initiatives to reduce systemic errors, improve compliance, and strengthen the overall customer journey.
  • Drive harmonization of QA processes across English-speaking markets to achieve consistency and efficiency.

Governance & Reporting

  • Own and manage calibration sessions across all English-speaking markets to ensure fairness and accuracy in QA practices.
  • Deliver consolidated QA reports, insights, and recommendations to management and stakeholders.
  • Ensure QA frameworks, tools, and methodologies are applied consistently and effectively across markets.

  • Quality Assurance Lead

    1 day ago

    Taguig, National Capital Region, Philippines YONDU INC. Full time ₱2,000,000 - ₱2,500,000 per year

    About the role: As the Quality Assurance Lead at YONDU INC.', you will be responsible for overseeing the quality assurance processes and ensuring the delivery of high-quality software products. This full-time role is based in Taguig City Metro Manila and is critical in supporting the Information & Communication Technology and Testing & Quality Assurance...

  • Quality Assurance Manager

    6 days ago

    Taguig, National Capital Region, Philippines KMC Solutions Full time ₱60,000 - ₱120,000 per year

    About the RoleWe are looking for an experienced QA Engineering Manager based in the Philippines to lead our growing quality assurance team supporting a US-based organization.This role is ideal for a senior QA professional with strong leadership skills and a passion for driving software quality at scale. You will oversee the entire QA process — from...

  • Quality Assurance Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines YONDU INC. Full time ₱900,000 - ₱1,200,000 per year

    Minimum Qualifications and ExperienceEducation – At least graduate with a Bachelor's Degree in IT, Computer Science, Engineering, or any related course.Related Work Experience – At least 5++ years of extensive experience in Software Quality Assurance.Extensive experience in Test Cases Creation and AnalysisExtensive experience in Manual (black box, white...

  • Lead Software Quality Assurance Engineer

    2 weeks ago

    Taguig, National Capital Region, Philippines Axos Business Center Full time ₱1,500,000 - ₱2,500,000 per year

    We are seeking an experienced Quality Engineer Lead to join our dynamic team at AXOS BUSINESS CENTER CORP.Key ResponsibilitiesLead and mentor a team of Quality Engineers / Test Engineers, including setting expectations, reviewing work, providing coaching, feedback, and helping grow their skills (both technical and soft skills).Define, plan, and own the test...

  • Quality Assurance Specialist

    6 days ago

    Taguig, National Capital Region, Philippines Megaworld Corporation Full time ₱300,000 - ₱600,000 per year

    Company DescriptionMegaworld Corporation is a leading real estate developer in the Philippines with various innovative projects strategically located in Metro Manila, the Calabarzon corridor, and key cities in the Visayas region. Notable projects include Eastwood City CyberPark in Quezon City, Newport City near NAIA Terminal 3 in Pasay City, McKinley Hill...

  • Quality Assurance

    2 weeks ago

    Taguig, National Capital Region, Philippines KOREA SME BUSINESS CENTER CORP Full time ₱800,000 - ₱1,200,000 per year

    Job OverviewThe Quality Assurance & Product Specialist will play a key role in ensuring the reliability, stability, and overall quality of the LAHAT JOBS platform--web and mobile app. This role is primarily focused on software testing and quality assurance (70%) with complementary responsibilities in product support and improvement (30%). The ideal candidate...

  • Quality Assurance Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Lone Wolf Technologies Full time ₱1,200,000 - ₱2,400,000 per year

    JOB SUMMARY:The primary responsibility of the Quality Assurance Analyst is to initiate forms design library/forms reviews, testing data entry fields and their functions, problem reporting, trouble shooting and resolution.The Forms Development Quality Assurance Representative will be responsible for owning and executing all test plans for Lone Wolf zipForm...

  • Quality Assurance Manager

    5 days ago

    Taguig, National Capital Region, Philippines YONDU INC. Full time ₱1,500,000 - ₱2,500,000 per year

    GENERAL RESPONSIBILITIES:The Quality Assurance Manager will oversee the activity of the quality assurance team/s and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organization's products and/or development processes. Creates testing strategy and makes sure that it is implemented according to set...

  • Quality Assurance Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Atlassian Full time ₱1,200,000 - ₱2,400,000 per year

    OverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part...

  • Quality Assurance Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines SunLoan Lending Investors Corporation Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:We are seeking a meticulous and detail-oriented Quality Assurance Officer to join our digital lending team. The successful candidate will be responsible for ensuring the highest standards in service delivery, compliance, and operational efficiency. This role involves monitoring, evaluating, and improving processes related to loan applications,...