Billing Executive

2 weeks ago

Ayala Alabang, National Capital Region, Philippines Luce Maintenance Group Pte Ltd Full time ₱336,000 - ₱456,000 per year

We're a Singapore-based service platform looking for a Billing Executive to join our team in Muntinlupa City As one of Financial Times Singapore's fastest growing companies, we offer competitive benefits, growth opportunities, personalized mentorship, and a great working culture.

About the Company

Luce SG is a service platform providing residential and commercial solutions in Singapore, including part-time maid services, ad hoc home cleaning, office cleaning, commercial facilities services, aircon servicing, home mani/pedis, deep cleaning, and more. Our mission is simple: to give our customers a great day by offering all the help they need in one place.

We're looking for people who want to be part of this mission. If you're aiming to build your career, achieve your goals, and realize your full potential, join us

Responsibilities

  • Manage the end-to-end Billing and Collection process, including invoice generation, billing accuracy checks, payment tracking, reconciliation, issuing statements of accounts, and initiating follow-ups for overdue invoices.
  • Handle the full collections cycle, such as monitoring outstanding balances, sending payment reminders, coordinating with clients on settlement plans, and resolving billing or payment discrepancies.
  • Ensure timely and accurate invoice delivery, proper posting of payments, updating ledger records, and preparing aging reports for internal review.
  • Maintain excellent service standards and deliver a positive customer experience throughout all billing and collection touchpoints.
  • Build, foster, and maintain strong customer relationships to support client retention, healthy account status, and long-term business stability.
  • Communicate with customers through phone, email, and chat to provide billing clarifications, account updates, settlement options, and general support.
  • Address customer concerns by identifying issues, analyzing root causes, proposing appropriate solutions, and ensuring full resolution through consistent follow-up.
  • Maintain and update customer account information, including documentation of interactions, inquiries, complaints, payments, disputes, and account changes.
  • Identify and escalate cases to the Operations Team with complete background details, supporting documents, and initial actions taken.
  • Support continuous process improvement by identifying recurring pain points and suggesting enhancements to improve billing accuracy, collection efficiency, and customer experience.

Requirements

  • With proven Billing and/or Collection experience (preferred).
  • Strong attention to detail and high level of accuracy in handling financial data.
  • Excellent communication skills (written and verbal).
  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
  • Customer-oriented mindset with the ability to handle difficult conversations professionally.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and collaboratively in a fast-paced environment.

Job Type: Full-time

Pay: Php28, Php38,000.00 per month

Ability to commute/relocate:

  • Alabang: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • From 1 to 10, how would you rate your written and verbal communication skills?

Experience:

  • Billing/Collection: 2 years (Required)

Language:

  • English (Required)

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