Technical Support Specialist

5 hours ago

Dasmariñas A, Philippines iQor Full time ₱144,000 - ₱420,000 per year

Technical Support Representative (Work-In-Office)

Welcome to a Great Place for Great Careers

At iQor, our Technical Support Representatives are the go-to problem solvers who make technology easier for customers. Whether it's answering questions, troubleshooting issues, or guiding a customer step-by-step, you'll play a key role in turning a challenge into a positive experience. With us, you'll gain new skills, enjoy competitive pay, and grow in a team that wants to see you succeed.

What Your Day-to-Day Looks Like

As a Technical Support Representative, you will:

  • Handle inbound customer calls and provide technical assistance.
  • Help customers with troubleshooting by phone, chat, or email.
  • Walk customers through solutions in a clear, simple way.
  • Build trust by taking ownership of every issue and seeing it through.
  • Balance great service with performance goals like quality and efficiency.
  • Perform other duties as assigned to support the team.

What We're Looking For

  • At least six months of BPO or technical support experience
  • At least 18 years old and a High School/Senior High graduate
  • Strong communication skills in English (oral and written)
  • Ability to build rapport and show genuine care for customers
  • Comfortable using a computer and navigating online tools
  • A positive, dependable attitude with problem-solving skills

Why You'll Love Working at iQor

  • Competitive pay and allowances with monthly incentives.
  • HMO benefits for you, plus options to enroll up to 5 dependents.
  • Up to 30 days of paid leave annually (with up to 21 days convertible to cash).
  • Night differential pay, group life insurance, and free onsite medical care.
  • Training, coaching, and quarterly appraisals to support your career growth.

Take the next step in your career. Join our team and start your journey as an iQor Technical Support Representative

Job Type: Full-time

Pay: Php22, Php35,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Work Location: In person

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