Onsite IT Support Specialist

2 days ago

Imus, Philippines Avaloq AG Full time

To support the Global IT User Support team, we are looking for a committed and skilled IT User Support Specialist. Due to our internationalization strategy, the User Support team must cover some other global locations remotely. Therefore, we are looking for a competent, responsible and independent person who helps us make this Global IT User Support Team a success. This requires close cooperation with all IT team members and users worldwide. You will be part of a warm, friendly and welcoming culture within the Edinburgh Office, so we expect you to be equally warm and welcoming. Your key tasks Respond to user inquiries and provide technical assistance Troubleshoot hardware, software, and network issues Manage employee onboarding /offboarding (access, devices, accounts). Provide ad-hoc support for meeting rooms Prioritize and resolve IT concerns and escalating serious issues to relevant stakeholders Documentation of systems, procedures and processes and provide accurate information and guidance on IT products or services Maintain and update IT equipment inventory #J-18808-Ljbffr

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