Senior Technical Support Advocate

2 days ago


Imus, Philippines Boldrimpact Full time

A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. LET’S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE This position is primarily responsible for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The Technical Support Advocate’s environment focuses on supporting customers, partners, and colleagues in a fast-paced setting. A successful Technical Support Advocate maintains efficiency, professionalism, and understanding of our services and team needs to deliver top client satisfaction. WHY DO WE WANT YOU We seek impact-driven individuals passionate about helping Boldr grow and achieve our purpose. Our team members are expected to give 110%, share talents and quirks, and champion our core values: Curious, Dynamic, and Authentic. WHAT WILL YOU DO Provide technical support via phone, email, and chat Respond promptly to inquiries in line with SLAs Diagnose and resolve technical issues efficiently Escalate complex issues appropriately Stay updated with evolving technologies and process changes Participate in training to enhance skills Share knowledge with the team and assist in onboarding new members Deeply understand our products and services Ensure customer satisfaction through prompt responses Support and collaborate with team members Take on additional tasks as needed YOU ARE… Curious and authentic, embodying #beboldr An analytical thinker attentive to details Passionate about client satisfaction YOU HAVE… At least 3 years of technical support experience, supporting customers via email and chat Basic knowledge of web and mobile applications Experience with SaaS products A passion for creating exceptional customer experiences Ability to thrive in a dynamic environment Metrics-driven with high-volume interaction handling skills Strong conflict resolution and communication skills Creative problem-solving abilities Good judgment and empathy Proactive with minimal supervision Plus Requirements Support team initiatives and projects Identify opportunities for contribution and growth Gather and share customer insights for continuous improvement Experience working remotely with little supervision Knowledge of SQL and databases Experience with log-monitoring tools like Datadog Proficiency in English (written and spoken) Benefits include Private Health Insurance, Paid Time Off, and Training & Development #J-18808-Ljbffr


  • Customer Advocate

    2 days ago


    Imus, Philippines StratifyIQ Full time

    Overview We are looking for a proactive and personable Customer Support Advocate to join our Customer Success Team. This role involves engaging new customers over the phone and guiding them through a qualification process with a concierge approach. We are building a team of individuals who excel in relationship-building, problem-solving, and customer...


  • Imus, Calabarzon, Philippines Our Lady of the Pillar Medical Center Full time ₱300,000 - ₱600,000 per year

    The Technical Support is responsible for the effective provision, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures that hardware and software systems, operating systems, and...


  • Imus, Calabarzon, Philippines Justworks Full time ₱1,500,000 - ₱2,000,000 per year

    Who We AreAt Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.We're helping businesses get off the ground by enabling them to focus on running...


  • Imus, Calabarzon, Philippines Peek Full time ₱250,000 - ₱500,000 per year

    With over $3 billion in bookings of experiences, the platform combines powerful business software with an award-winning marketplace for consumers to book fun things to do like wine tours, watersports, skydiving, art classes, and more. The Peek Pro software suite provides world-class online booking, point-of-sale, and hundreds of automation tools such as...

  • Technical writer

    4 weeks ago


    Imus, Philippines TaskUs Full time

    Overview About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...


  • Imus, Philippines Teamified Full time

    Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. About our Client: Our client is an online advertising marketplace that connects media and rights owners with brands...


  • Imus, Philippines Sinch Full time

    Sinch ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. Sinch ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true...


  • Imus, Philippines New Era Technology Full time

    Overview Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. New...


  • Imus, Calabarzon, Philippines TaskUs Full time ₱250,000 - ₱450,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...


  • Imus, Calabarzon, Philippines Dynata Full time ₱130,000 - ₱150,000 per year

    We are seeking a highly skilled and experienced Senior Software Engineer to join our engineering team. In this role, you will design, develop, and deliver high-quality software solutions with a focus on scalability, performance, and maintainability. You'll work across teams to solve complex problems, contribute to architectural decisions, and help drive...