Customer Service Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines Avensys Consulting Full time $70,000 - $120,000 per year

About the role

We are looking for a dedicated and friendly Customer Service Advisor to join our team at AVENSYS CONSULTING INC.'. This full-time role
ONSITE
is based in
either CEBU IT PARK or MACTAN
and will involve providing exceptional customer service to our valued clients.

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

What you'll be doing

  • Essential Functions/Core Responsibilities
  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

What we're looking for

  • At least High school diploma with three to six months of relevant experience preferred
  • Courteous with strong customer service orientation or College Undergrad or College Graduate.
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed

  • Based on location and/or program, additional experience/skills may be required

  • Job requirements may vary by country and will not contravene any local laws

About us

AVENSYS CONSULTING INC.' is a leading provider of business process outsourcing solutions, with a strong focus on delivering exceptional customer service. We pride ourselves on our commitment to innovation, excellence, and creating value for our clients. Our team of dedicated professionals is passionate about helping businesses succeed, and we are always looking for talented individuals to join our growing organisation.

Apply now to become our next Customer Service Advisor

  • Specialist - Fraud, Customer Service - Cebu

    4 days ago

    Cebu City, Central Visayas, Philippines JPMorganChase Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.As a Customer Service Specialist within the Customer Support Team, you are responsible for providing outstanding service to our...

  • Specialist - Fraud, Customer Service - Cebu

    1 week ago

    Cebu City, Central Visayas, Philippines JPMorganChase Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionAt JPMorganChase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.As a Call Center Customer Service Specialist within the Fraud Collections Retail & Card Services team, you will be...

  • Customer Service Specialist

    2 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines Teradyne Full time $104,000 - $130,878 per year

    Customer Service SpecialistUniversal Robots has a great plan focused on growing operations in CebuThis goal is going to be accomplished through the Customer Service Specialist role. This is an excellent opportunity for growth within the Automation and Robotics industry. If you are looking for professional development in your career, this is the opportunity...

  • Customer Service Specialist

    2 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines Universal Robots Full time ₱900,000 - ₱1,200,000 per year

    Customer Service SpecialistUniversal Robots has a great plan focused on growing operations in CebuThis goal is going to be accomplished through the Customer Service Specialist role. This is an excellent opportunity for growth within the Automation and Robotics industry. If you are looking for professional development in your career, this is the opportunity...

  • Customer Service Representative

    21 hours ago

    Cebu City, Central Visayas, Philippines ContactPoint360 Full time ₱150,000 - ₱250,000 per year

    Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWho We Are:Welcome to ContactPoint 360, the world's fastest-growing global BPO.At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Firstsource Solutions Limited Full time ₱150,000 - ₱250,000 per year

    Job descriptionRole Description: Working under the direction of the Call Center Supervisor, the Customer Service Representative plays a pivotal role in addressing incoming customer calls concerning reverse mortgage products and servicing matters. As the initial and principal point of contact for customers, the Customer Service Rep will route calls to...

  • Customer Service Representative

    21 hours ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱20,000 - ₱60,000 per year

    We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives for our Travel Account in Cebu. In this role, you will assist clients with travel-related inquiries, including flight bookings, hotel reservations, itinerary changes, and general customer support. You will be the frontline representative of a...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Brilliance LLC Full time ₱68,400 - ₱87,600 per year

    Location: 100% Remote Schedule: Flexible / Shift-based (24/7 coverage, including weekends and holidays) Compensation: $550–$700 per month About is a premier online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we've been one of the highest-rated online diamond stores, proudly...

  • Customer Service Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines Valor Full time ₱240,000 - ₱396,000 per year

    APPLICATION CAN BE PROCESSED VIA VIRTUAL RECRUITEMENT HUB.Job descriptions:Provide excellent support experience to customers via all relevant communication channels.Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is...

  • SPE-Customer Service HC

    6 days ago

    Cebu City, Central Visayas, Philippines Cognizant Technology Solutions Full time ₱120,000 - ₱180,000 per year

    Job SummaryWe are seeking a dedicated Customer Service Specialist with 2 to 4 years of experience in healthcare call centers. The ideal candidate will excel in providing exceptional customer service and support to our clients. This work-from-home position requires night shifts ensuring seamless communication and assistance to our customers. Your role will...