Customer Service Specialist

1 week ago

Cebu City, Central Visayas, Philippines Valor Full time ₱240,000 - ₱396,000 per year

APPLICATION CAN BE PROCESSED VIA VIRTUAL RECRUITEMENT HUB.

Job descriptions:

  • Provide excellent support experience to customers via all relevant communication channels.
  • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
  • Build sustainable relationships and engage customers by taking the extra mile
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Qualifications

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Must have at least 1 year CSR experience in BPO.
  • Possesses strong time management skills and motivated to exceed expectations.
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Excellent verbal and written communication skills in English and the language of the supporting market.

Job Type: Full-time

Pay: Up to Php33,000.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Cebu City: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • CSR: 1 year (Required)

Work Location: In person

  • Customer Service Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Pru Life UK Full time ₱900,000 - ₱1,200,000 per year

    The Customer Service Specialist contribute to smooth customer experiences by ensuring high availability and reliability of various platforms/touchpoints used by our customers. They address customer issues as required by a given business scenario.Job DescriptionResolve incidents and issues as they arise.Ensures that raised production tickets are closed within...

  • eCommerce Customer Service Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines fd8e6ac8-e064-4cb6-a236-6ecf5ac9e9e9 Full time ₱250,000 - ₱500,000 per year

    Discover your 100% YOU with MicroSourcing Position: eCommerce Customer Service Specialist (Custom Production)Location: IT Tower 2, Cebu CityWork setup & shift: Onsite | Day shift Why join MicroSourcing? You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash...

  • Customer Solutions Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines J-K Network Manpower Services Full time ₱268,800 - ₱336,000 per year

    COMPANY PROFILE: Creative Company who is one of the leading European provider of online presence solutions, cloud hosting, and digital marketing services, empowering businesses to establish and grow their digital footprint.Position: Customer Solutions Specialist | Product Support Specialist | Application Support SpecialistCompany Industry: Creative / Digital...

  • Training Specialist, Customer Experience

    2 weeks ago

    Cebu City, Central Visayas, Philippines Dover Business Services Full time ₱300,000 - ₱600,000 per year

    POSITION TITLE:Training Specialist, Customer ExperienceREPORTING TO:Manager, Engaged ServicesLOCATION:Cebu, PhilippinesSummary DescriptionDover Business Services is currently looking for a Training Specialist who will be responsible for aligning Dover Food Retail – After Market Parts team performance with the organization's goals by developing and...

  • Customer Support Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Talino Venture Studios Full time ₱250,000 - ₱500,000 per year

    You will be assigned to ensure the correct requirements and objectives are defined, as a base for valid analysis and proper advice - as well as qualify customer success by detailing implementation based on true requirements fulfilling the objectives. Provides excellent customer satisfaction, customer  service, and solid knowledge of the projects/accounts...

  • Customer Support Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines Dynata Full time ₱600,000 - ₱1,200,000 per year

    Customer Support SpecialistWe are seeking a proactive and customer-focusedCustomer Support Specialistto join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate will have...

  • Customer Care Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Dynata Full time ₱1,500,000 - ₱3,000,000 per year

    We are seeking a dynamic and results-drivenCustomer Care Specialistto join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal customers.Key ResponsibilitiesServe as the...

  • Customer Care Senior Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time ₱1,500,000 - ₱3,000,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

  • Customer Support Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Momentive Software Full time ₱250,000 - ₱400,000 per year

    Job Description SummaryWe are seeking a CUSTOMER SUPPORT SPECIALIST to join our growing teamPosition OverviewProvide basic user support to improve experience of customers and/or end-users of their assigned product.Job DescriptionA Day in the LifeProvide timely responses to customer service inquiries via product ticket systemWork with customers to identify...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines VA PLATINUM PTY LTD INC. Full time ₱300,000 - ₱450,000 per year

    Do you thrive on ensuring every client feels supported and valued?Ready to blend marketing, service, and project coordination in one role?Want to be the go-to person behind smooth client experiences?Join VA PlatinumAbout the RoleOur client is seeking a Client Success Support Specialist to ensure smooth onboarding, seamless support, and outstanding...