Network Operations Center Specialist

2 weeks ago

Makati City, National Capital Region, Philippines Globe Telecom Full time ₱80,000 - ₱120,000 per year

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description
Provides first-line Network Surveillance and Event Management support of the Globe Networks' Network. Responsible for high-level network operations support of the Globe Networks. Core Network and multiple Customer Networks, delivered in accordance with the standards set by the Company. Event Management procedures.

Duties And Responsibilities
Network Operations Center (NOC)
Incident Management

  • Monitoring of Wireline Core Network and IP Transport alarms, complaint handling, fault ticket issuance, troubleshooting and resolution.
  • Maintain Wireline operational standards and Key Quality Index (KQI).
  • Supervise and attends to alarms, outages, network issues until resolution.
  • Escalates outages and quality issues to support groups and vendors.
  • Manage creation of fault tickets and assignment of WO's to support groups.

Change Management

  • Implements Wireline Core Network and IP Transport changes through endorsed and planned activities from Engineering, SCA or Tier2
  • Project-related rollout activity implementation.
  • Immediate change and configuration in Wireline Core Network and IP Transport due to incident or surge of complaints in concurrence with SCA, Engineering and Tier2.

Deliverables

  • Meet or exceed internal customer requirements / SLAs
  • Process improvement
  • Drive operational excellence and ensure business continuity
  • Meet and exceed customer service level commitments.

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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