Patient Relations Specialist

Job Responsibilities:

• Provides information to patients and doctors regarding preparations needed for certain procedures
• Attends and answers patient queries and needs
• Attends and responds to all patient and doctor requests, complaints, and other information
• Will work with the Patient Service Team to ensure smooth running of the patient's flow
• Provide the best customer care to patients
• Get customer feedback and suggestions from the patients
• Deals with customer issues in a positive manner and ensure customer satisfaction is achieved
• Coordinating work, providing work information, dealing with queries, responding to complaints and resolving concerns
• To receive and investigate reports of incidents, determine their causes and make recommendations for improving recurrence prevention and controls.
• Provides excellent customer service to all internal and external clients by being helpful, efficient and diligent
• Monitor patients' schedule to avoid long waiting time
• Update patients' schedule and coordinate with liaison officer
• Carry out any other duties that may arise from time to time

Job Requirements:

• Graduate of any Bachelor's Degree
• Excellent communication skills both oral and written
• Keen to details, organized, versatile, and can work under pressure with minimal supervision
• Good organizational and management skills
• Must be able to address and coordinate issues or complaints of patients and doctors
• Excellent interpersonal skills
• Maintains a positive and professional demeanor
• Dedicated to work and committed to excellence
• Flexible and can work under pressure

Company background:

VITALCHECK Diagnostic Inc. is a secondary laboratory opened to the public on March 12, 2014, and is located at 1420 G. Masangkay St., Sta. Cruz, Manila. It provides diagnostic laboratory testing, information, and services that enable physicians and other healthcare professionals to make decisions to improve health. The laboratory offers a complete line of diagnostic services which includes a full range of routine and special clinical laboratory examinations in Clinical Chemistry, Hematology, Microscopy, Serology, and Immunology using fully automated machines that provide quick, accurate, and reliable results at very reasonable prices.

Corporate Mission:

As your Partner of Choice

• We put our partners' interest above everything else.
• We are committed to provide the best possible service to all our partners
• We aim to provide quality and accurate results at very reasonable cost
• Our team is comprising of highly professional staff and consultants, all board certified in their respective field of expertise and fully knowledgeable in performing and interpreting the tests performed.

On accuracy and reliability

• Fully automated and latest state of arts technology machines
• Apply quality control measure to ensure accuracy of results
• No compromise in quality of results and studies
• Provide dependable and meaningful information regarding patients test results
• Expertise through our consultant staff who are board certified in their respective specialty and sub-specialty
• Technical staffs are all board certified in their respective course of choice

On timeless

• We are committed to deliver timely and comprehensive results

Corporate Vision:

VITALCHECK Diagnostic Inc., aims to be partner of choice of doctors, patients, institutions, and laboratories by providing accurate, reliable, timely and cost-efficient diagnostic services to aid in the accurate diagnosis, treatment and disease management. We also envision being promoters of health and the well-being of the community we service.

Job Type: Full-time

Pay: From Php19,000.00 per month

Benefits:

• Company events
• Employee discount
• Paid training
• Pay raise
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Location:

• Manila (Preferred)

Work Location: In person