Patient Support Specialist

21 hours ago

Manila, National Capital Region, Philippines Inside Out Full time $70,000 - $120,000 per year

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JOB TITLE

Patient Support Specialist

JOB ID

CURIC

INDUSTRY

Medical

LOCATION

LATAM / PH

JOB STATUS

Full Time

WORK SCHEDULE

8:00am to 5:00pm / 9:00am to 6:00pm EST

SALARY

$700/month + monthly and on-time bonuses

TARGET START DATE

ASAP


ROLE OVERVIEW


About the Role
The client is looking for a dedicated and tech-savvy Medical Virtual Assistant to provide essential remote support for patient check-in kiosks used by medical and dental offices. The ideal candidate will be patient, detail-oriented, and capable of working independently while maintaining exceptional communication skills. This role plays a key part in ensuring the smooth operation of technology solutions and delivering a seamless check-in experience for patients.

Key Responsibilities

  • Provide real-time support to patients experiencing issues with the check-in kiosks, primarily via chat with the option for video calls.
  • Monitor the status of three kiosks simultaneously to identify and troubleshoot issues proactively.
  • Document Management: Use a remote desktop to access Electronic Medical Record (EMR) systems, securely capture patient documents (e.g., insurance cards, IDs), and upload them accurately to patient files.
  • Ensure proper transfer of documents between kiosk software and EMR platforms, especially when no direct interface exists.

Qualifications & Skills

  • Comfortable using remote desktop software and managing multiple digital platforms simultaneously.
  • Excellent English fluency, able to hold natural conversations and build rapport with patients and clients.
  • Proactive mindset with strong troubleshooting and problem-solving skills.
  • High attention to detail, particularly when managing and organizing patient documents.
  • Willingness to obtain necessary certifications, including HIPAA and IT security certifications (covered by the company).
  • Reliable fiber optic internet connection and a backup power supply for uninterrupted service.
  • Strong cultural alignment with the company's values and commitment to professionalism.

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