
Patient Support Specialist
4 days ago
** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:
JOB TITLE
Patient Support Specialist
JOB ID
CURIC
INDUSTRY
Medical
LOCATION
LATAM / PH
JOB STATUS
Full Time
WORK SCHEDULE
8:00am to 5:00pm / 9:00am to 6:00pm EST
SALARY
$700/month + monthly and on-time bonuses
TARGET START DATE
ASAP
ROLE OVERVIEW
About the Role
The client is looking for a dedicated and tech-savvy Medical Virtual Assistant to provide essential remote support for patient check-in kiosks used by medical and dental offices. The ideal candidate will be patient, detail-oriented, and capable of working independently while maintaining exceptional communication skills. This role plays a key part in ensuring the smooth operation of technology solutions and delivering a seamless check-in experience for patients.
Key Responsibilities
- Provide real-time support to patients experiencing issues with the check-in kiosks, primarily via chat with the option for video calls.
- Monitor the status of three kiosks simultaneously to identify and troubleshoot issues proactively.
- Document Management: Use a remote desktop to access Electronic Medical Record (EMR) systems, securely capture patient documents (e.g., insurance cards, IDs), and upload them accurately to patient files.
- Ensure proper transfer of documents between kiosk software and EMR platforms, especially when no direct interface exists.
Qualifications & Skills
- Comfortable using remote desktop software and managing multiple digital platforms simultaneously.
- Excellent English fluency, able to hold natural conversations and build rapport with patients and clients.
- Proactive mindset with strong troubleshooting and problem-solving skills.
- High attention to detail, particularly when managing and organizing patient documents.
- Willingness to obtain necessary certifications, including HIPAA and IT security certifications (covered by the company).
- Reliable fiber optic internet connection and a backup power supply for uninterrupted service.
- Strong cultural alignment with the company's values and commitment to professionalism.
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