Operations & Systems Assistant

Operations & Systems Assistant

Position Type: Part Time (20 hours per week)

Location: Philippines (Remote)

Schedule: Mon-Fri, 4 hours overlap within 11AM-7PM Melbourne time

About the Company

Our client is a Melbourne-based piercing studio and growing business that blends creativity, professionalism, and innovation. Their work is rooted in craftsmanship and customer experience, and they are building the systems and structures that will support their continued growth.

They value efficiency, collaboration, and integrity, and they believe in giving opportunities to people who are motivated, resourceful, and eager to learn. As a small but dynamic team, they embrace new tools and technologies that help them streamline operations and free up time to focus on what matters most—their clients and their craft.

About the Role

We are looking for a proactive Operations & Systems Assistant to support a growing Melbourne-based business. This role is designed for someone who thrives in creating order, building systems, and executing tasks that keep operations running smoothly.

You will play a vital role in setting up essential tools and processes, organizing data, supporting workflows, and building dashboards that allow the business to run efficiently. This is a remote, part-time contractor position with the potential to grow into a long-term engagement.

Responsibilities

Systems & Process Setup

• Implement and configure tools such as Slack, help desk software, and internal dashboards
• Set up and manage automation workflows (e.g., Zapier, GoHighLevel, or similar platforms)
• Recommend and implement systems that improve efficiency and solve operational challenges

Data & Reporting

• Build dashboards that integrate data from Shopify, Square, and other platforms
• Create reports to track KPIs, sales performance, and staff productivity

General Operations Support

• Execute project-based operational tasks as assigned
• Take ownership of administrative and organizational needs that arise
• Act as a reliable partner to free up leadership's time by ensuring tasks are completed efficiently
• Assist with recruitment workflows such as posting job ads, reviewing applications, and scheduling interviews for local studio staff (e.g., piercers, front-of-house)

Competencies and Qualifications

• Minimum 1 year of relevant experience in operations, administration, or project support
• Experience with tools such as Zapier, Slack, Shopify, Square, or other workflow/automation platforms (preferred but not required if willing to learn quickly)
• Strong organizational and problem-solving skills with attention to detail
• Ability to work independently with minimal supervision
• Strong English communication skills (written and verbal)
• Comfortable working remotely across time zones (flexible schedule)

What We Offer

• 100% Remote Work
• 13th Month Pay
• Healthcare (HMO)
• Comprehensive Fringe Benefits package
• Paid Service Incentive Lead (SIL)
• Paid Philippines Holidays
• Free Learning and Development Programs

Application Process

We understand that searching for a new job can be challenging, and we're here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we'll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.

Job Type: Part-time

Pay: Php30, Php38,000.00 per month

Expected hours: 20 per week

Benefits:

• Work from home

Application Question(s):

• Which tools have you used for workflow/automation?

Experience:

• Zapier, Slack, Shopify, Square, or similar platforms: 2 years (Required)

Work Location: Remote