Tenant Relations Assistant

5 days ago

Makati City, National Capital Region, Philippines Filinvest Land Inc. Full time

Tenant Relation


• Answers phone calls, service request, and assist unit owner/tenant concerns.


• Attends to client inquiries/concerns, and act immediately and effectively to resolve the same.


• Processing and validation of move-in/move-out requirements of unit owner/tenant:

Ensures that unit owners/tenants/representatives are contacted, through email or

call, regarding the status of their submitted move-in and move-out forms, work permit, gate

pass, and job order form to ensure their satisfaction on overall customer-experience and

endorse to the concerned personnel (e.g Building Manager, Building Engineers, Security OIC,

Biller, Admin Assistant).

Checking of all signed and notarized lease contracts

Coordination with broker/leasing company or personnel


• Exhibits polite and professional communication via phone, e-mail, and mail.


• Supports team by performing tasks related to organization and strong communication.


• Contributes to team effort by accomplishing related results as needed.


• Promotes Company policies through effective tenant/customer relations and goodwill activities.

Administration


• Handles the day-to-day transactions in the Property Management Office (PMO) such as but not

limited to; tenant/unit owner's registrations, processing of work permit, gate pass and IDs.


• Carries out administrative duties such as filing of contract and resident information sheet, and

updating of 201 folder and masterlist.


• Endorse payments to Admin Assistant for preparation of Official

Receipt/Acknowledgement/Provisional Receipt


• Performs audit on document-compliance to ensure adherence to standards set forth by the Property

Management.


• Accepts and routes all communications and documents of the Property Management Office (PMO) to

the internal department.


• Sends e-mail regarding circulars and memos to the unit owners/respective company representatives.


• Performs other duties that may be assigned as the need arises.

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