Education Consultant

2 weeks ago

Makati City, National Capital Region, Philippines Secure Visa Consulting Inc. Full time ₱240,000 per year

Job Functions:

  • Open and maintain client accounts by recording account information and monitoring from sales team.
  • Selecting and explaining the best solution or pathway to take, ensure that they are convinced with the truthful of Secure Visa's services.
  • Recommend potential services by collecting customer information and analyzing customer profile.
  • Prepare service reports by collecting and analyzing customer information.
  • Manage large amounts of incoming calls.
  • Generate sales leads and follow communication procedures, guidelines, and policies.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/team sales targets and call handling quotas.
  • Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Resolve customer complaints via phone, email, mail or social media (as necessary).

Job Qualifications:

  • Bachelor's degree or equivalent experience preferred
  • 2 years of customer service and 3 years sales experience preferred
  • Ability to cooperate with and support other members of customer service & sales team
  • Strong verbal communication skills in the English language
  • Willingness to interact daily with customers from a wide range of cultures and backgrounds
  • Must be comfortable working independently and making minor decisions without direct supervision
  • Good sense of organization and keen attention to detail
  • Knowledge of customer service & sales, best practices, and desire to participate in trainings and professional development
  • Ability to perform well in a fast-paced working environment

Job Types: Permanent, Fixed term

Contract length: 3 months

Pay: From Php20,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Work from home

Ability to commute/relocate:

  • Makati: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Sales: 2 years (Preferred)
  • Customer service: 2 years (Preferred)

Work Location: Remote

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