Training Manager

2 weeks ago

Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱900,000 - ₱1,200,000 per year

The
Training Manager
will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer-oriented service excellence by motivating and empowering team members and exceeding customer relationships.

Essential Functions and Responsibilities:

  • Ensure all trainers are proficient in their job skills by providing ongoing evaluation and detailing follow-up training, feedback, and coaching. Critical to this responsibility is making sure that trainers are up-to-date on all subject matter for the specific project they support and are involved in activities that develops relationships with Operation Staff.
  • Collaborate with Quality Supervisor and QM to gather feedback on training effectiveness, update staffing and workforce forecasting, detail center priorities and plans, and gain direction on priorities and work projects.
  • Partner with Project Coaches and Leads to assess performance issues, ensure training replicates work environment, and collaborate with center staff to resolve issues. Work with Operations to create and implement continuous improvement activities.
  • Works with Workforce Administration, Operations Management, and Recruiting Team to plan and execute training ramps and meet customer needs. Partner with Operations and Support departments to schedule activities.

Requirements:

  • Amenable to work onsite in Commonwealth Quezon City / Novaliches SM Fairview
  • Amenable to work on fixed night schedules.
  • Three to five years' experience as a Training Manager
  • Bachelor's Degree education preferred.
  • Experience in leading multiple projects and directly supervising staff to implement projects in timely manner is required.
  • Proficiency in communication, planning, leadership, coordinating, and coaching is required.
  • Experience being directly involved in curriculum development projects. Understanding of the Instructional System Design (ISD) process is required.
  • Experience in conflict resolution/negotiation, team and consensus building is required.
  • Proficiency in MS Office, flowcharting, and project management software is required.
  • The ability to look for and implement solutions that improve performance is required.

  • Training Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Intelassist Full time ₱1,000,000 - ₱12,000,000 per year

    Employment Type:Full-Time EmploymentWork Setup:100% OnsiteWork Schedule:Night Shift (Following U.S. Eastern Time Zone)Location:Eastwood, Libis, Quezon CitySalary Package:Up to 100,000 PHP/MonthlyDuties And ResponsibilitiesManage a team of individuals to develop and update training procedures, manuals, guides, and course materials, such as handouts and visual...

  • Training Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Afni PH Full time ₱1,800,000 - ₱2,500,000 per year

    The Training Manager is responsible for designing, delivering, and optimizing training programs thatdrive workforce capability, employee engagement, and measurable business outcomes. This rolerequires balancing instructional excellence with data-driven performance management, leveragingdigital learning ecosystems, and leading a team of facilitators,...

  • Training Manager

    1 week ago

    Quezon City, National Capital Region, Philippines Afni Full time ₱1,200,000 - ₱2,400,000 per year

    The Training Manager is responsible for designing, delivering, and optimizing training programs thatdrive workforce capability, employee engagement, and measurable business outcomes. This rolerequires balancing instructional excellence with data-driven performance management, leveragingdigital learning ecosystems, and leading a team of facilitators,...

  • Group Training Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Comrise Full time ₱500,000 - ₱1,000,000 per year

    Key Responsibilities:Develop and lead a team of highly competent DMs, AMs and Trainers delivering the best of training experiences to the Account(s).Drive Training efficiency and effectiveness for the Account(s), through the Training Metrics.Plan, execute and monitor all training & development interventions for new hires and existing staff to enhance...

  • Training and Quality Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Nityo Infotech Full time $60,000 - $120,000 per year

    Associate Director, Training and Quality (Clinical)Candidate Profile• Must be a USRN with active and unrestricted license• Minimum of 3 years of clinical experience, with at least 2 years in a training and quality role in a BPO setting managing multiple accounts• With extensive experience in UM core functions, URAC and Conversion ProgramsJob...

  • Sales Training Manager

    1 week ago

    Quezon City, National Capital Region, Philippines TaskUs Full time ₱1,200,000 - ₱2,400,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Sales Training Manager

    1 week ago

    Quezon City, National Capital Region, Philippines TaskUs Full time ₱900,000 - ₱1,200,000 per year

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

  • Sales Training Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Maxima Machineries Inc. Full time ₱600,000 - ₱1,800,000 per year

    Maxima's Sales Development Manager drives sales performance by developing, coaching, and enabling sales teams to excel in selling the company's products and services. This role combines strategic sales leadership with hands-on training and performance development to ensure consistent revenue growth, improved sales capabilities, and a strong sales team.Key...

  • Training Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines DFNN Full time ₱2,000,000 - ₱2,500,000 per year

    Job Summary:The Training Manager is responsible for developing, implementing, and overseeing learning and development programs that enhance employee skills, performance, and productivity. This role ensures that training initiatives align with organizational goals and support career growth, employee engagement, and operational excellence.Key...

  • Training manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Kels global ventures Full time ₱480,000 - ₱1,320,000 per year

    Job title: Training Manager(Mortgage and Insurance)Budget: 110K standard budget.Work location: Alphaland, MakatiWork Arrangement: Work On SiteShift Schedule: GYHiring Requirements:At least 2-3 years of BPO experience as an Assistant Training Manager or equivalent in Banking Domain (Insurance and Mortgage)Graduate with a bachelor's degreeC1 and above language...