Training Manager

1 day ago

Quezon City, National Capital Region, Philippines Intelassist Full time

Employment Type:
Full-Time Employment

Work Setup:
100% Onsite

Work Schedule:
Night Shift (Following U.S. Eastern Time Zone)

Location:
Eastwood, Libis, Quezon City

Salary Package:
Up to 100,000 PHP/Monthly

Duties And Responsibilities

  • Manage a team of individuals to develop and update training procedures, manuals, guides, and course materials, such as handouts and visual materials
  • Monitor, evaluate, and record training activities and program effectiveness across all BPOs and internally
  • Assess training needs through surveys, round tables with new hires and veteran associates, and consultations with managers
  • Meet with department leads, product managers, program managers, category managers, and other stakeholders to determine training needs and develop solutions
  • Create training using a variety of instructional techniques and formats, such as self-directed or instructor lead training, role-plays, simulations, team exercises, group discussions, videos, gamification, and interactive lectures
  • Facilitate training with training managers (train the trainer (TTT), internal and external teams
  • Manage and ensure Content Managers update the internal knowledge base, based on new products and services
  • Manage internal project and learning management tools (e.g., create JIRA tickets, oversee user permissions in training portal, etc.)
  • Track training requests from stakeholders
  • Maintain a training calendar with training specifics
  • Identify low-performing customer service areas using data analytics (Tableau, Sprinklr Contacts, Customer Satisfaction), to develop instructional materials and remediation plans

Qualifications

  • BS degree preferred with 8+ years' experience of Instructional Design and Training experience supporting Customer Service or Sales
  • If no BS degree, 10+ years of relevant experience.
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
  • Meticulous grammar and an eye for catching – and fixing – mistakes
  • The ability to simplify complex concepts into easy-to-read, concise content
  • A unique skill or passion that you can bring to the team (e.g., videography, graphic design, gamification etc.)
  • Eagerness to learn and ability to shift priorities at a moment's notice
  • Ability to work independently and manage vendor-training groups to deploy training effectively
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership techniques
  • Knowledge of media production, communication, and dissemination techniques and methods
  • Previous experience with applications such as Microsoft Word and PowerPoint, Cornerstone, Adobe Captivate, and MyAbsorb.
  • Understanding learning principles and all relative Trainer Certifications.

WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.

  • Training Manager

    1 week ago

    Quezon City, National Capital Region, Philippines BRISolutions Human Resource Inc Full time ₱66,500 - ₱199,000 per year

    Career Opportunity: Training Manager (Service Desk)Location: Eastwood, Quezon CityWe are looking for an experienced Training Manager (Service Desk) who will oversee end-to-end training operations, manage new hire training, support service desk transitions, and collaborate with clients across multiple geographies. This role requires strong leadership,...

  • Training Manager

    7 days ago

    Quezon City, National Capital Region, Philippines HGS Full time

    JOB SUMMARYTRAINING-RELATEDEnsure proper development and design of training courses including outlines and syllabi for all programs they are assigned toAssess developmental areas of training classes based on weekly class performance reportsDesign and implement additional activities needed by the classes to better facilitate learningOverall accountability for...

  • Training Manager

    1 week ago

    Quezon City, National Capital Region, Philippines Tech Mahindra Full time ₱1,200,000 - ₱1,520,000 per year

    We're Hiring: Training Manager (with Service Desk Experience)Work Where People MatterAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for...

  • Training Manager

    1 week ago

    Quezon City, National Capital Region, Philippines Hinduja Global Solutions Full time ₱900,000 - ₱1,200,000 per year

    Training ManagerEnsure proper development and design of training courses including outlines and syllabus for all programs they are assigned toSecure resources to facilitate trainingOverall accountability for maintenance and inventory of all training material they are assigned toImplements incentive programs throughout the training periods to keep agents...

  • Training Manager

    5 days ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱120,000 - ₱180,000 per year

    DescriptionTheTraining Manageris responsible for designing, delivering, and optimizing training programs thatdrive workforce capability, employee engagement, and measurable business outcomes. This rolerequires balancing instructional excellence with data-driven performance management, leveragingdigital learning ecosystems, and leading a team of facilitators,...

  • Training Manager

    5 days ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time $40,000 - $80,000 per year

    The Training Manager is responsible for designing, delivering, and optimizing training programs thatdrive workforce capability, employee engagement, and measurable business outcomes. This rolerequires balancing instructional excellence with data-driven performance management, leveragingdigital learning ecosystems, and leading a team of facilitators,...

  • AI Program Manager

    1 week ago

    Quezon City, National Capital Region, Philippines Uptitude Training Corporation Full time ₱120,000 - ₱180,000 per year

    Responsibilities:The Artificial Intelligence Program Manager will be leading the enterprise-wide AI transformation initiative. Reporting to the Enterprise Analytics Director, this leader will oversee the adoption, integration, and development of AI solutions across Commercial, Operations, and Corporate Services, ensuring that AI becomes a key enabler of...

  • Group Manager – Training

    3 days ago

    Quezon City, National Capital Region, Philippines ADI Recruitment, INC. Full time

    We are Hiring: Group Manager – Training (Insurance Account)Work Setup: EastwoodSchedule: Morning ShiftAbout the RoleWNS Global Services is hiring a Group Manager – Training to lead the learning and development function for our Insurance Line of Business.This leadership role will oversee multiple training teams, manage performance, and ensure that...

  • Senior Training Manager

    7 days ago

    Quezon City, National Capital Region, Philippines WNS Full time ₱1,200,000 - ₱3,600,000 per year

    Job Description:Develop and lead a team of highly competent DMs, AMs and Trainers delivering the best of training experiences to the Account(s).Drive Training efficiency and effectiveness for the Account(s), through the Training Metrics.Plan, execute and monitor all training & development interventions for new hires and existing staff to enhance operational...

  • Group Training Manager

    1 day ago

    Quezon City, National Capital Region, Philippines Comrise Full time

    Key Responsibilities:Develop and lead a team of highly competent DMs, AMs and Trainers delivering the best of training experiences to the Account(s).Drive Training efficiency and effectiveness for the Account(s), through the Training Metrics.Plan, execute and monitor all training & development interventions for new hires and existing staff to enhance...