Customer Service Supervisor
1 week ago
Customer Service Supervisor – Front Desk (After Sales) (Not BPO)
Job Overview
The Customer Service Supervisor – Front Desk (After Sales) oversees daily front-line after-sales operations to ensure a consistently high level of customer satisfaction. This role is responsible for leading and supporting front desk personnel, managing escalated customer concerns, and ensuring after-sales processes are carried out efficiently, accurately, and professionally. The ideal candidate is proactive, solution-oriented, and experienced in supervising customer service teams.
Key Responsibilities
- Supervise, coach, and motivate front desk staff to maintain excellent service standards and professional conduct.
- Ensure prompt and effective resolution of customer inquiries, complaints, returns, warranty claims, and other after-sales concerns.
- Develop, implement, and continuously improve standard operating procedures for after-sales services.
- Handle escalated customer issues by providing fair, timely, and customer-focused solutions.
- Coordinate closely with Sales, Logistics, and Technical Support teams to ensure seamless service delivery.
- Monitor, analyze, and report customer service performance metrics to identify trends and areas for improvement.
- Conduct regular training and coaching sessions to enhance product knowledge, service quality, and compliance with company policies.
- Maintain accurate and complete records of customer interactions, cases, and resolutions.
Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- At least 2–3 years of customer service experience, preferably in a supervisory or leadership role.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to manage high-pressure situations and resolve customer conflicts effectively.
- Knowledge of after-sales operations, warranty processing, and return procedures is an advantage.
- Proficient in MS Office applications and customer service or CRM systems.
Job Type: Full-time
Pay: Php20, Php30,000.00 per month
Benefits:
- Company events
- Employee discount
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Education:
- Bachelor's (Preferred)
Experience:
- Customer Service Representative: 1 year (Preferred)
Work Location: In person
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