Customer Service Supervisor

4 days ago

San Juan, National Capital Region, Philippines Whiteplane, Inc. Full time

Job description:

Customer Service Supervisor – Front Desk (After Sales) (Not BPO)

Job Overview

The Customer Service Supervisor – Front Desk (After Sales) oversees daily front-line after-sales operations to ensure a consistently high level of customer satisfaction. This role is responsible for supervising front desk staff, handling escalated customer concerns, and ensuring after-sales service processes are carried out efficiently, accurately, and professionally. The ideal candidate is proactive, solution-oriented, and experienced in leading customer service teams.

Key Responsibilities

  • Supervise, guide, and motivate front desk staff to maintain excellent service standards and professional conduct.
  • Ensure prompt and effective resolution of customer inquiries, complaints, returns, warranty claims, and other after-sales concerns.
  • Establish, implement, and continuously improve standard operating procedures for after-sales services.
  • Handle and resolve escalated customer issues by providing timely and appropriate solutions.
  • Coordinate closely with internal departments such as Sales, Logistics, and Technical Support to ensure seamless service delivery.
  • Monitor, analyze, and report customer service performance metrics to identify improvement opportunities.
  • Conduct regular training and coaching sessions to enhance team product knowledge, service skills, and policy compliance.
  • Maintain accurate records and documentation of customer interactions, cases, and resolutions.

Qualifications

  • Bachelor's degree in Business Administration, Hospitality Management, or a related field.
  • At least 2–3 years of customer service experience, preferably in a supervisory or team leadership role.
  • Strong communication, interpersonal, and problem-solving skills.
  • Proven ability to manage high-pressure situations and resolve conflicts effectively.
  • Knowledge of after-sales operations, warranty handling, and return processes is an advantage.
  • Proficient in MS Office applications and customer service or CRM systems.

Job Type: Full-time

Benefits:

  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Work Location: In person

  • Restaurant Supervisor

    1 week ago

    San Juan, National Capital Region, Philippines Sala Thai Kitchen Full time

    Restaurant Supervisor responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways to decrease the restaurant's operational costs.Screening, interviewing, hiring, and training restaurant staff.Managing...

  • Store Supervisor

    2 weeks ago

    San Juan, National Capital Region, Philippines candidcoffeeph Full time

    Ready to grow your career with one of the fastest-rising specialty coffee brands in the metro? Candid Coffee is looking for passionate, responsible, and people-oriented Store Supervisors who can lead our teams and deliver the best customer experience every day.What You'll DoLead and supervise daily café operationsEnsure excellent customer service and store...

  • Restaurant Supervisor

    2 weeks ago

    San Juan, National Capital Region, Philippines Purple Dish Group Full time ₱400,000 - ₱600,000 per year

    HIRING: Restaurant Supervisor – Cafe & Restaurant (Greenhills Mall, San Juan)We're looking for a driven and experienced Restaurant Supervisor to oversee daily operations at our cafe and restaurant in Greenhills Mall. If you're committed to hospitality, team leadership, and delivering excellent service, this role may be a great fit for...

  • Restaurant Supervisor

    2 days ago

    San Juan, National Capital Region, Philippines 55 Events Place Inc. Full time

    Responsibilities:Supervise daily restaurant operations to ensure smooth and efficient serviceLead, train, and support dining staff to maintain high service standardsEnsure guests receive a warm, welcoming, and authentic Spanish dining experienceCoordinate between front-of-house and kitchen teams for seamless operationsMonitor cleanliness, hygiene, and safety...

  • HR Operations Supervisor

    2 days ago

    San Juan, National Capital Region, Philippines Citicore Power Inc., Full time

    About the role Citicore Power Inc. is seeking an experienced HR Operations Supervisor to join our team in San Juan City, Metro Manila. As the HR Operations Supervisor, you will be responsible for a range of HR operations tasks, ensuring accurate payroll processing and overseeing employee benefits, employee relations and records...

  • Service Advisor

    7 days ago

    San Juan, National Capital Region, Philippines Lucky Se7en Inc. Full time

    Automechanic SupervisorThey oversee the mechanics, ensure that they are following safety regulations, and manage the shop's workflow. They also provide technical guidance, troubleshoot any problems, and ensure that all customer vehicles are up to safety and quality standards.QUALIFICATIONS:Minimum of 3-5 years of progressive experience as an automotive or...

  • Receptionist - San Juan

    2 days ago

    San Juan, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time

    Qualifications:High school diploma or equivalent required.Previous experience as a receptionist or in a healthcare setting preferred.Excellent communication and customer service skills.Professional appearance and demeanor.Basic computer and telephone system proficiency.Ability to remain calm and helpful in a busy or stressful environment.Can work during...

  • shift supervisor

    2 days ago

    San Juan, National Capital Region, Philippines Gringo Restaurant Full time

    Join our growing familyMC WILSON CORPORATION, (company behind Gringo, Tokyo Bubble Tea, Honeybon cafe, Tatatito and Kaokee) is looking for a Shift Supervisor to be assigned in Greenhills, San Juan City.Location: Greenhills, San JuanREQUIREMENTSCandidate must possess at least a Bachelor's/College Degree in any business course or equivalentAt least 2 year (s)...

  • Store Supervisor

    1 week ago

    San Juan, National Capital Region, Philippines Logos Fuel Retailing Full time

    About usWe are professional, agile, customer-centric and our goal is to Cocopan is an emerging mass market bread & coffee chain backed by reputable investors with a vision of being the leading bread & coffee chain in the country. Our mission is to empower Filipinos to get through their day, and all our business activities are underpinned by our core values...

  • Customer Service Representatives

    4 days ago

    San Juan, National Capital Region, Philippines Sterling Bank of Asia, Inc. (A Savings Bank) Full time

    Candidate must possess at least a Bachelor's/College Degree , any field.Required skill(s): excellent oral and written communication skills, willing to do shifting schedule (including work on weekends and graveyard shifts), excellent customer service orientation.At least 1 year related work experienceFull-Time position(s) available.