Customer Service Representative
1 week ago
Job description:
We are seeking a experienced Healthcare Representative to manage and process medical records requests in accordance with HIPAA and client policies.
You will serve as a vital link between patients, healthcare providers, and third-party requestors, ensuring accurate and timely delivery of information.
Key Responsibilities
- Review and process medical records requests from patients, attorneys, insurance companies, and government agencies.
- Validate authorization forms to ensure compliance with HIPAA and state-specific regulations.
- Retrieve and prepare records from electronic medical record (EMR) systems or physical storage.
- Communicate professionally with providers and requestors to clarify information and resolve discrepancies.
- Track requests in the system and ensure turnaround time SLAs are met.
- Handle sensitive information with strict confidentiality and attention to data security protocols.
- Collaborate with QA and compliance teams to ensure adherence to internal and external guidelines.
- Maintain documentation of released information and audit trails.
Required Qualifications
- Must have at least 1 year healthcare experience
- Understanding of HIPAA regulations and confidentiality practices.
- Familiarity with EMR/EHR systems (e.g., Epic, Cerner, Meditech).
- Proficient in MS Office and healthcare data platforms.
- Strong attention to detail and ability to work with sensitive patient data.
- Excellent communication and time management skills.
- Willing to be assigned to McKinley, Taguig / Pasay
Job Type: Full-time
Benefits:
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
- Transportation service provided
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