HR Services Senior Associate

3 days ago

Pasig, National Capital Region, Philippines ca9ee8eb-00d4-42f0-b390-1347b6ab17eb Full time ₱1,200,000 - ₱2,400,000 per year

1. Life Cycle and System Updates


• Executes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2

processes, such as Payroll, Benefits, Compensation, standard reporting and LOA's


• Leverages intermediate business process knowledge to guide employees through lifecycle

changes, customizing the solution to fit individual needs


• Utilizes expertise to resolve a variety of moderately complex issues, and often acts as a

resource to others. Escalates queries to the Supervisor as appropriate


• Identifies trends and initiates process improvements with the manager or HRS project and

services teams


• Understands trade offs and when to escalate


• Understands end-to-end processes deeply and can easily assist in all steps of a multiple step

process


• Responsible for full region and global processes support


• Manages HR Systems data and files, ensuring accuracy, completion, and that all are up- to-

date.


• Handles sensitive and/or moderately complex queries


• Pivots with ease when introduced to new HR Systems configurations; engages in system UAT


• Provides standard and non-standard moderately complex reporting to HR stakeholders and

line managers

2. COE Process Expertise


• Has an developed understanding of programs and COE processes


• Able to answer COE type queries and guide line managers and employees to relevant

information and escalates, if appropriate


• Able to handle intermediate level COE process complexities

3. Operational Excellence


• Responsible for the knowledge base and HR Systems navigation to resolve employee and

manager queries including Workday and HR library


• Understands and executes on SLA and KPI's


• Provide excellent customer service, high quality resolution and consistent support of

standard processes by following documented work instructions and ways of working

guidelines.


• Understands and follows compliance requirements for SOX, Employee Data Governance

and other policy requirements


• Ensures data accuracy and integrity with all transactions, communications and

stakeholder support

4. Project Management


• May support smaller projects or translation validation as needed.

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