Customer Service Representative
2 weeks ago
This is a remote position.
Your Role: Customer Service Representative
Scope:
- Monday to Friday, 8am to 5pm Eastern with an hour unpaid break
- Remote work arrangement
- Direct management by client with established processes and standards
- Training provided on veterinary-specific knowledge and clinic procedures
- Use of client-provided software and systems for daily operations
Responsibilities:
- Handle customer service inquiries and support for veterinary clinic clients
- Communicate effectively with pet owners regarding their animals' care
- Follow established clinic processes and procedures
- Collaborate with team members using designated communication software
- Provide excellent customer service experience for all client interactions
Requirements:
- Experienced customer service professional
- Willingness to learn veterinary industry best practices and terminology
- Ability to work within client's designated time zone and schedule
- Proficiency with various software platforms and communication tools
- Strong communication skills for interacting with pet owners
Independent Contractor Perks:
- HMO Coverage for eligible locations
- Permanent work-from-home
- Immediate hiring
- Steady freelance job
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