Team Leader

Guide teams. Shape progress. Create balance that lasts.

In leadership, success isn't just about numbers-it's about people. Here, you'll guide a skilled collections team toward excellence while enjoying the balance that lets you thrive personally and professionally. Build a meaningful career where mentorship, purpose, and well-being come together in perfect harmony.

Job Description

As a Team Leader - Collections, you'll lead by example through hands-on operational involvement, driving performance and compliance within a customer-focused environment. You'll coach, support, and empower your team to achieve excellence while upholding the highest standards of ethics and Australian regulatory compliance.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off (AU hours, semi-flexible; may change after 3 months or depending on business needs)

Salary: PHP 80,000 to PHP 120,000

Start date: February 2, 2026

Work setup: Onsite - Clark, Pampanga

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Emapta-customized laptop and peripherals
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 5 years of relevant experience
• Experience in a senior collections or leadership role, ideally within financial services
• Strong understanding of Australian credit and collections legislation (e.g., NCCP Act, Privacy Act, ASIC/ACCC guidelines)
• Demonstrated ability to manage people and processes in a high-volume environment
• Excellent communication, negotiation, and coaching skills
• Strong organizational and analytical capability
• Hands-on operational approach with the ability to balance leadership and frontline performance delivery

Your Daily Tasks

• Actively participate in collection activities, including managing a small portfolio of accounts to remain connected with frontline operations
• Oversee day-to-day operations, including workflow allocation, queue management, and SLA adherence
• Monitor team KPIs, quality, and compliance outcomes, taking corrective action where required
• Conduct regular 1:1 meetings, feedback sessions, and team coaching
• Support onboarding, system setup, and training for new and existing team members
• Prepare and present performance and activity reports and insights to the onshore Collections Manager
• Partner with the onshore team to identify opportunities for efficiency, automation, and enhanced customer experience
• Promote a collaborative, performance-driven, and compliant team culture

About the Client

Building Financial Futures Through Responsible Leadership

Our client is a trusted name in Australia's financial sector, dedicated to helping individuals and businesses achieve long-term stability through fair and transparent lending practices. Their operations are defined by ethics, innovation, and human connection - ensuring that every financial decision supports genuine growth. Working with them means joining a culture of integrity, progress, and shared success across borders.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra