Senior Credit and Collections Representative

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description
The Senior Finance Operations Representative role at Thermo Fisher Scientific Inc. offers an exceptional opportunity to join an extraordinary team dedicated to detailed financial operations. You will play a critical role in leading end-to-end finance tasks, ensuring the highest standards of accuracy and efficiency. This position is perfect for an ambitious professional with shown expertise in finance and a passion for achieving excellence in all aspects of their work.

Responsibilities

• Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
• Place accounts on hold, supervise closely, and release orders promptly upon payment or evidence.
• Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
• Update core systems manually to accurately reflect credit limits, hold status, etc.
• Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
• Plan and prioritise customer calls regularly to maximise collections on the largest open invoices.
• Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts.
• Engage with Sales, Customer Services and Team Leader to resolve problem accounts and settle when accounts should be placed on hold.
• Log, review and supervise customer complaints by collaborating closely with the relevant functions to ensure prompt resolution.
• Allocate credits in consultation with Cash allocation team, and customers.
• Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
• Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details.
• Ensure the performance of all tasks is carried out in accordance with company policies, internal controls and Sarbanes-Oxley requirements.
• Additional tasks may include:Assist the cash application team where required (remittance request etc.).
• Assist with the company's e-invoicing process, if relevant.
• Train and mentor new employees joining the Order-to-Cash (OtC) Department.
• Other additional duties or tasks may be assigned periodically by the Line Manager.

Skills & Qualifications Required

• Skills:
• Effective interpersonal skills are required to interact with internal and external customers, address issues, provide updates, and lead negotiations.
• Proven attention to detail and accuracy.
• Showed strength in collaborating effectively with a wide range of people to achieve common goals
• Strong organisational and time management skills to ensure prioritisation and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously.
• Problem-solving and analytical ability.
• Willingness to train and mentor newcomers.
• Qualifications and experience:
• Fluent in English.
• University or College degree / degree in accounting or finance is an advantage.
• Proficiency in Microsoft Office software is required (Outlook, Excel, etc.).
• Relevant software application proficiency is strongly preferred (e.g., Oracle E1, SAP, CForia, etc.).
• Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is required.
• Previous 1+ year of experience operating in a fast-paced accounts receivable or customer service function is desirable.