Quality Assurance and Training Admin
3 days ago
Quality Assurance Admin – Australian VA Agency (Day Shift Only)
We are looking for a Quality Assurance and Training Admin who knows how to balance structure with people leadership. This role is about more than just reporting — it's about creating a culture of collaboration, guiding the team to success, and ensuring standards are consistently met.
Your Role Will Include:
- Fostering Collaboration: Build a supportive environment where team members work together, share knowledge, and grow.
- Coaching & Training: Provide ongoing guidance and training to VAs, ensuring they are confident, skilled, and aligned with expectations.
- Motivating & Guiding: Inspire the team to perform at their best, celebrate wins, and keep morale high.
- Accountability: Monitor performance, provide constructive feedback, and issue formal warnings for non-compliance when necessary.
- Systems & Automations: Develop start-of-day and end-of-day reporting automations, quality checkpoints, and processes that scale with growth.
- Reporting: Work closely with the Sales & Marketing Operations Manager to keep leadership informed on performance and quality outcomes.
What We're Looking For:
- Strong leadership experience with remote teams (preferably VAs).
- Skilled in balancing encouragement with accountability.
- Process-oriented, with a knack for building systems and automations.
- Excellent communication and problem-solving skills.
- Reliable, professional, and able to maintain a high standard of work.
Role Details:
- Starting Rate: AUD$8/hour during probation (12 weeks), with a review and potential increase after.
- Schedule: Day shift only.
- Location: Remote (Philippines preferred).
This is a leadership role that requires someone who can set the tone for the team — supporting, training, and motivating, while also holding people accountable to high standards.
How to Apply:
Send your resume along with a short note about your experience in managing remote teams, building processes, and balancing support with compliance.
Job Type: Full-time
Pay: Php48, Php61,000.00 per month
Application Question(s):
- Do you have experience in setting and managing KPIs through reports and Automations?
Experience:
- QA: 1 year (Required)
Work Location: Remote
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