Quality Assurance and Training Admin

3 days ago

Work from Home, Philippines Grounded Leadership Full time ₱480,000 - ₱612,000 per year

Quality Assurance Admin – Australian VA Agency (Day Shift Only)

We are looking for a Quality Assurance and Training Admin who knows how to balance structure with people leadership. This role is about more than just reporting — it's about creating a culture of collaboration, guiding the team to success, and ensuring standards are consistently met.

Your Role Will Include:

  • Fostering Collaboration: Build a supportive environment where team members work together, share knowledge, and grow.
  • Coaching & Training: Provide ongoing guidance and training to VAs, ensuring they are confident, skilled, and aligned with expectations.
  • Motivating & Guiding: Inspire the team to perform at their best, celebrate wins, and keep morale high.
  • Accountability: Monitor performance, provide constructive feedback, and issue formal warnings for non-compliance when necessary.
  • Systems & Automations: Develop start-of-day and end-of-day reporting automations, quality checkpoints, and processes that scale with growth.
  • Reporting: Work closely with the Sales & Marketing Operations Manager to keep leadership informed on performance and quality outcomes.

What We're Looking For:

  • Strong leadership experience with remote teams (preferably VAs).
  • Skilled in balancing encouragement with accountability.
  • Process-oriented, with a knack for building systems and automations.
  • Excellent communication and problem-solving skills.
  • Reliable, professional, and able to maintain a high standard of work.

Role Details:

  • Starting Rate: AUD$8/hour during probation (12 weeks), with a review and potential increase after.
  • Schedule: Day shift only.
  • Location: Remote (Philippines preferred).

This is a leadership role that requires someone who can set the tone for the team — supporting, training, and motivating, while also holding people accountable to high standards.

How to Apply:

Send your resume along with a short note about your experience in managing remote teams, building processes, and balancing support with compliance.

Job Type: Full-time

Pay: Php48, Php61,000.00 per month

Application Question(s):

  • Do you have experience in setting and managing KPIs through reports and Automations?

Experience:

  • QA: 1 year (Required)

Work Location: Remote

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