Resort Manager

6 hours ago

Malay Aklan, Philippines Mezen Realty & Development Corp. Full time ₱1,200,000 - ₱3,600,000 per year

Key Responsibilities

Operations Management

  • Oversee day-to-day operations of the resort, including front desk, housekeeping, food & beverage, maintenance, and guest experience.

  • Reviews and evaluate hotel concessionaire performance if it is in accordance with the approved operating plan and contract.

  • Ensure all facilities, equipment, and amenities are well-maintained and in good working condition.
  • Monitor and control budgets, revenues, and expenses to meet financial objectives.
  • Ensure compliance with health, safety, and local licensing regulations in coordination with liaison officer.
  • Implement and maintain efficient procedures and standards of service across the resort.

Guest Experience

  • Ensure guests have a high-quality and memorable experience from arrival to departure.
  • Help develop, improve and ensure execution of company hospitality manual.
  • Address guest concerns and complaints in a timely and professional manner.
  • Monitor guest feedback through reviews and surveys to identify areas for improvement.
  • Develop and implement strategies to enhance the resort's reputation and increase repeat bookings.

Team Management

  • Overseeing Hiring, training, and supervise all resort staff, ensuring they provide excellent service. (training done by department supervisors)

  • Developing staff training programs for service excellence and regulatory compliance.

  • Approves schedules and manage staffing levels to meet operational needs, as submitted by department supervisors.

  • Foster a positive working environment that encourages teamwork, professional growth, and high employee morale.

  • Hold employees accountable for performance and conduct by implementing disciplinary measures in a fair, transparent, and constructive manner, in alignment with company policies, such as issuing incident reports.

  • Manage employee performance by recognizing achievements and addressing concerns through coaching, feedback, and, when necessary, disciplinary action to uphold workplace standards.

Inventory Control & Management

  • Oversee the procurement, storage, and management of resort inventory, including food and beverage supplies, linens, cleaning products, and maintenance equipment.

  • Oversees monitoring of stock levels that have been ensured by the department supervisors, in the timely replenishment of inventory to avoid shortages or overstocking.

  • Coordinate with department heads to forecast inventory needs based on occupancy levels, special events, and seasonal trends.

  • Implement inventory tracking systems to streamline ordering and reduce waste.

  • Conduct regular cycle counts to ensure the accuracy of stock levels and prevent theft or loss.

Marketing & Business Development

  • Collaborate with marketing teams to promote the resort through various channels, including digital marketing, social media, and partnerships.

  • Work closely with the sales and reservations teams to develop promotions and packages that attract new guests.

  • Participate in industry networking events and develop relationships with travel agents, tour operators, and other partners.

  • Analyze and report market trends and competitors to stay ahead in the industry.

Financial Management

  • Manage resort budgets, forecast revenues, and control operational costs.

  • Facilities and Asset Management

  • Ensure the resort's physical assets are in top condition, including the grounds, buildings, pools, and equipment.

  • Coordinate renovations, repairs, and maintenance work as needed

  • Ensure the property adheres to sustainability and environmental practices where applicable.

And all Adhoc tasks and other responsibilities assigned from day to day by the management.

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