Customer Service Representative

6 hours ago

Ayala AvenuePaseo de Roxas P, Philippines CEO SUITE Full time ₱12,000 - ₱42,000 per year

About CEO SUITE

CEO SUITE is a leading premium provider of flexible workspaces across Asia Pacific. We empower ambitious professionals and growing teams to work, collaborate, and innovate in world-class environments. As we expand our business, we're looking for energetic individuals who want to accelerate their careers and help redefine the customer experience in a dynamic, fast-growing company. Learn more at

Key Responsibilities

  • Serve as the first point of contact and support for our valued customers via in person, phone, email and live chat.
  • Resolve questions/concerns with empathy, accuracy, and speed.
  • Customer support to meet the day-to-day needs of customers.
  • Collect, analyze, and document customer feedback to drive product and service improvements.
  • Uphold company policies while delivering creative, customer-centric solutions.
  • Collaborate with Sales, Product, and Operations teams to address customer needs.
  • Maintain up-to-date knowledge of CEO SUITE products, services, and promotions.
  • Meet and strive to exceed individual and team performance metrics (e.g., response time, resolution rate, CSAT).

What Success Looks Like

  • High customer retention and positive customer feedback.
  • Quick, accurate issue resolution with minimal escalations.
  • Strong product knowledge and confidence handling a variety of scenarios.
  • Proactive identification of process improvements and documentation updates.
  • Positive energy and professionalism that represent CEO SUITE well.
  • Deliver five-star service to everyone who walks into the centre.

What We're Looking For

Qualifications

  • Ambitious and eager to build a career in customer experience.
  • Excellent communicator with a friendly, professional demeanor.
  • Tech-savvy, comfortable using CRM systems, chat tools, and helpdesk software.
  • Problem-solver with a positive, can-do attitude and attention to detail.
  • Humble, coachable, and collaborative; thrives in a fast-paced, high-growth environment.
  • Able to multitask, manage time effectively, and stay organized.
  • Fluent in English; proficiency in additional local languages is a plus.
  • 2–3 years of customer service, hospitality, retail, or similar experience
  • Familiarity with Microsoft Office and basic CRM knowledge is a plus.
  • Positive, resilient mindset with a passion for helping others.

Why You'll Love This Role

  • 5-day workweek
  • Competitive base salary with sales commission
  • Performance bonuses
  • Medical insurance coverage
  • Clear path for advancement for high performers
  • Stellar working environment and conditions

If you're ready to drive growth, inspire teams, and shape the future of executive workspace solutions, we want to hear from you. Apply now and join CEO SUITE on this exciting journey.

Job Types: Full-time, Permanent

Work Location: In person

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