Customer Service Representative

2 hours ago

Makati City, National Capital Region, Philippines Euronet Full time ₱450,000 - ₱900,000 per year

Job Title: Customer Service Representative – Inbound Support (ANZ Payments & POS) Level 1

About the Company

We are a leading electronic payments company serving customers across Australia and New Zealand, specializing in prepaid products, alternative payment solutions (Alipay+, WeChat Pay, China UnionPay), BNPL offerings, digital gift cards, and products in gaming, software, and transport. Our mission is to simplify and secure payment experiences across the region.

Role Overview

As a Level 1 Call Center Agent, you will be the first point of contact for AU/NZ customers reaching out via inbound calls, email, and chat. You'll provide expert support across our suite of payment products and services, including troubleshooting POS terminals, handling credit enquiries, coordinating swap-outs for faulty devices, and managing account administration tasks such as updates, resets, and access support. This role supports a 24x7 operation, so shift work may be required. You will report directly to the Team Lead.

Key Responsibilities

  • Handle inbound customer inquiries from Australia and New Zealand via phone, email, and chat with professionalism and empathy.
  • Provide technical support for payment terminals and POS systems used in AU/NZ retail environments.
  • Assist with credit and transaction enquiries, including dispute resolution and transactional support for prepaid, BNPL, and gift card products.
  • Coordinate swap-outs and replacements for malfunctioning devices.
  • Educate customers on prepaid products, BNPL options, and alternative payment methods relevant to AU/NZ markets.
  • Support customer queries related to gaming credits, software licenses, and transport-related payment services.
  • Perform account administration tasks such as password resets, account updates, and access troubleshooting.
  • Document interactions and resolutions accurately in the CRM system.
  • Escalate complex issues to Tier 2 support or relevant departments.
  • Meet or exceed KPIs including Average Handling Time (AHTM), First Contact Resolution (FCR), and Customer Satisfaction (CSAT).

Qualifications

  • Previous experience in a call center or customer service role (at least 2 years experience).
  • Familiarity with electronic payments, POS systems, or fintech products is highly desirable.
  • Strong communication skills in English (verbal and written), with cultural awareness of AU/NZ customer expectations.
  • Tech-savvy with the ability to troubleshoot basic hardware/software issues.
  • Ability to multitask and work in a fast-paced, shift-based environment.
  • Located in or willing to relocate to Makati City, Manila.
  • Preferrably Bachelor's Degree holder of any course or at least completed 2 years in college.

What We Offer

  • Competitive salary and performance incentives.
  • Training and development in fintech and payment technologies.
  • A collaborative and inclusive work culture.
  • Opportunities for career growth within a rapidly expanding company.

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines St. Joseph the Worker Labor Service Cooperative Full time ₱200,000 - ₱400,000 per year

    Company DescriptionSt. Joseph the Worker Labor Service Cooperative is a manpower services provider committed to connecting talented professionals with reputable companies across various industries. We specialize in providing workforce solutions that ensure efficiency, quality, and reliability. Our mission is to help jobseekers find the right opportunities...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines GAIC Professional Services, Inc Full time ₱240,000 - ₱360,000 per year

    Customer Service Representative Job DescriptionPosition Summary:The Customer Service Representative is responsible for providing exceptional customer support by handling inquiries, resolving complaints, and ensuring customer satisfaction through various communication channels such as phone, email, chat, or in-person.Key Responsibilities:Respond promptly and...

  • Customer Service Representative

    54 minutes ago

    Makati City, National Capital Region, Philippines Asticom Technology Inc Full time ₱200,000 - ₱300,000 per year

    We are looking for a dedicated and customer-focused Customer Service Representative to handle inquiries, resolve concerns, and ensure a positive experience for all clients. The role includes answering calls or messages, providing accurate information, processing customer requests, and maintaining excellent service quality.*Must be in Makati City residence.

  • Customer Service Representatives

    3 hours ago

    Makati City, National Capital Region, Philippines Metacom Careers Full time ₱150,000 - ₱250,000 per year

    Company DescriptionMetacom Solutions is an IT and services provider based in the Philippines, known for its employee-centered workplace. The company offers competitive compensation, medical and life insurance, and professional development training. Employees benefit from work-life balance programs, performance incentives, and paid vacation/sick leave....

  • Customer Service Representative

    1 week ago

    Makati City, National Capital Region, Philippines SuperStaff Full time ₱30,000 - ₱50,000 per year

    The Customer Service Representative is responsible for delivering exceptional customer support via voice and email channels. This role requires strong communication skills and the ability to handle inquiries from Territorial Representatives, address escalated cases, and provide effective resolutions. The ideal candidate is a problem-solver who is committed...

  • Customer Service Representative

    1 week ago

    Makati City, National Capital Region, Philippines SuperStaff Full time ₱24,500 - ₱30,000 per year

    The Customer Service Representative is responsible for delivering exceptional customer support via voice and email channels. This role requires strong communication skills and the ability to handle inquiries from Territorial Representatives, address escalated cases, and provide effective resolutions. The ideal candidate is a problem-solver who is committed...

  • Customer Service Representative

    39 minutes ago

    Makati City, National Capital Region, Philippines Imagenet Phils., Inc. Full time ₱250,000 - ₱500,000 per year

    Job Title: Customer Service Representative - OnsiteLocation: MakatiWhat We're Looking For:New to the field? No problem We provide full training.Already experienced? Even better your skills are valued here.Fresh graduates are encouraged to apply.About the Role:As a Customer Service Representative, you will be the first point of contact for our clients,...

  • Customer Service Representative

    1 hour ago

    Makati City, National Capital Region, Philippines Best Reliable Resources Full time ₱150,000 - ₱250,000 per year

    About the role Our client, Best Reliable Resources, is seeking a motivated Customer Service Representative to join their busy call centre in Makati City, Metro Manila. This is a full-time position that will involve handling inbound customer queries and providing exceptional service to every caller.What you'll be doingRespond to inbound customer calls in a...

  • Customer Service Representative

    2 hours ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time ₱240,000 - ₱720,000 per year

    Customer Service Representative (Blended Ticketing Account)Location: Concentrix Glorietta 5, Makati CityJoin one of the largest and most awarded BPO companies in the Philippines We are urgently hiring Customer Service Representatives for our Blended Ticketing Account (30% Voice / 70% Non-Voice).What We Offer:Up to ₱30,000 salary package*Up to ₱20,000...

  • Customer Service Representative

    25 minutes ago

    Makati City, National Capital Region, Philippines Agile Tech Ops Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position: Customer Service Representative (HVAC Support)Type: Full-Time | Hybrid (3x Onsite 2x WFH)Location: Makati, PhilippinesSchedule: U.S. HoursAbout the Company:We are a growing outsourcing and business services company providing professional back-office support to clients in the HVAC and property management industries. Our mission is to deliver...