WFH Setup
6 days ago
Make your next big career move by applying as KMC Solutions' next GLOBAL NOC TIER 2 ENGINEER
About Us:
Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at
Candidate Location: Philippines, preferably in Metro Manila.
The main responsibilities of a GLOBAL NOC TIER 2 ENGINEER include:
- Escalation Support: Receive and address Tier 1 escalations, providing prompt and effective resolutions to network-related problems.
- Network Changes: Perform level 1-2 network change requests, ensuring changes are implemented accurately and according to established protocols.
- Network Design: Contribute to network design activities, collaborating with engineers and architects to develop scalable and reliable network solutions.
- Circuit and Network Installations: Coordinate and oversee circuit installations, network deployments, and infrastructure upgrades, adhering to project timelines.
- Troubleshooting Expertise: Utilize advanced troubleshooting techniques and tools to diagnose and resolve complex network issues.
- Documentation and Reporting: Maintain accurate and up-to-date documentation of network changes, designs, and installation processes.
- Customer Ticket Updates: Provide regular updates to customers regarding the status and progress of their tickets.
- Project and Report Support: Assist with projects, generate reports, and contribute to project-related documentation.
- Network Maintenance: Attend network maintenance activities during or off business hours as required.
To apply, you must be an expert on the following requirements:
- Bachelor's Degree in Information Technology, Computer Science, or a related field.
- Minimum of 4 years of relevant experience in network engineering or a similar field.
- Thorough understanding of IT LAN and WAN networking concepts.
- Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies is a must
- Hold industry certifications such as Cisco CCNP or Fortinet Certified Professional. Not expired certification.
- Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors.
- Commitment to ongoing learning, training, and development.
Requirements:
- Availability for night shifts.
- Reliable home internet connection and a quiet work environment.
It will also be favorable if you are knowledgeable in:
- Cisco CCIE or Fortinet Certified Solutions Specialist is a plus.
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