GLOBAL NOC TIER 2 ENGINEER

2 days ago

Manila, National Capital Region, Philippines KMC Solutions Full time $60,000 - $80,000 per year

Make your next big career move by applying as KMC Solutions' next GLOBAL NOC TIER 2 ENGINEER

About Us:

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at

Candidate Location: Philippines, preferably in Metro Manila.

The main responsibilities of a GLOBAL NOC TIER 2 ENGINEER include:

  • Escalation Support: Receive and address Tier 1 escalations, providing prompt and effective resolutions to network-related problems.
  • Network Changes: Perform level 1-2 network change requests, ensuring changes are implemented accurately and according to established protocols.
  • Network Design: Contribute to network design activities, collaborating with engineers and architects to develop scalable and reliable network solutions.
  • Circuit and Network Installations: Coordinate and oversee circuit installations, network deployments, and infrastructure upgrades, adhering to project timelines.
  • Troubleshooting Expertise: Utilize advanced troubleshooting techniques and tools to diagnose and resolve complex network issues.
  • Documentation and Reporting: Maintain accurate and up-to-date documentation of network changes, designs, and installation processes.
  • Customer Ticket Updates: Provide regular updates to customers regarding the status and progress of their tickets.
  • Project and Report Support: Assist with projects, generate reports, and contribute to project-related documentation.
  • Network Maintenance: Attend network maintenance activities during or off business hours as required.

To apply, you must be an expert on the following requirements:

  • Bachelor's Degree in Information Technology, Computer Science, or a related field.
  • Minimum of 4 years of relevant experience in network engineering or a similar field.
  • Thorough understanding of IT LAN and WAN networking concepts.
  • Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies is a must
  • Hold industry certifications such as Cisco CCNP or Fortinet Certified Professional.  Not expired certification.
  • Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors.
  • Commitment to ongoing learning, training, and development.

Requirements:

  • Availability for night shifts.
  • Reliable home internet connection and a quiet work environment.

It will also be favorable if you are knowledgeable in:

  • Cisco CCIE or Fortinet Certified Solutions Specialist is a plus.

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