ServiceNow Administrator

4 hours ago

Ayala AvenuePaseo de Roxas, Philippines Tech Mahindra Full time ₱1,560,000 - ₱2,400,000 per year

We're Hiring: ServiceNow Administrator – Operational Capability

Work Where People Matter

At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.

Why You'll Love It Here

  • Growth you can see – promotions and career paths await
  • Learning that sticks – trainings to sharpen your skills
  • A workplace that cares – inclusive, supportive, and people-first
  • Health coverage you can count on
  • Rewards when you refer friends to join the team

Your Day-to-Day

  • Manage user accounts, roles, and access controls
  • Configure ServiceNow modules (Incident, Problem, Change, Request, CMDB, Knowledge, etc.)
  • Maintain the Service Catalog, workflows, and approvals
  • Monitor system performance and troubleshoot issues
  • Create and manage forms, fields, tables, and UI policies
  • Develop and maintain business rules, client scripts, and notifications
  • Configure integrations with other enterprise systems
  • Support upgrades, patches, and new releases
  • Maintain CMDB accuracy and integrity
  • Perform data imports, exports, and cleansing
  • Ensure compliance with ITIL processes and organizational standards
  • Provide technical support to end-users and resolve ServiceNow-related issues
  • Document configurations, workflows, and procedures
  • Train users and create knowledge articles
  • Identify opportunities to optimize ITSM processes
  • Stay updated on ServiceNow best practices and new features
  • Collaborate with developers and business analysts to enhance platform capabilities

What We're Looking For

  • Minimum of 5 years of ServiceNow administration experience
  • Proficiency in scripting, preferably JavaScript and Flow Designer (skilled level)
  • Strong knowledge of ServiceNow platform administration (advanced level)
  • Familiarity with integrations using REST/SOAP APIs
  • Solid understanding of ITIL processes
  • Hands-on expertise in ITSM modules and CMDB
  • Skilled in data modeling, particularly within the CSDM framework
  • Fundamental knowledge of cloud infrastructure, including SAML & SSO, account management, and core cloud resources (compute, network, storage)

Work Setup

Location: Makati, hybrid setup (2 days work from office)

Shift: Dayshift, Monday to Friday

About Tech Mahindra Philippines

We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.

Your Next Move

If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.

Job Types: Full-time, Permanent, Fixed term

Contract length: 12 months

Pay: From Php130,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Application Question(s):

  • How soon can you start?
  • What is your expected salary?
  • Are you amenable to a hybrid setup?

Experience:

    1. ServiceNow Platform Administration: 5 years (Preferred)

License/Certification:

  • ITIL Certification (Preferred)

Work Location: Hybrid remote in Ayala Avenue-Paseo de Roxas

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