Senior Manager, Workforce Management
2 days ago
• Manages daily activities of WFM Shared Production Centers, including leadership effectiveness of the management team, correction of behavioral and training issues, fostering a culture of collaboration and clarity.
• Ensures that WFM employees have access to training, IT support, facilities and all resources required to be successful.
• Benchmarks with other WFM Shared Production Centers to share and learn global best practices regarding employee management.
• Optimizes use of WFM resources by sharing resources between accounts.
• Establishes a pipeline with recruiting team to ensure that WFM positions are appropriately staffed.
• Facilitates compliance with company and client security requirements to ensure there is no breach of sensitive information or nefarious use of company resources.
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Senior Workforce Manager
2 days ago
Philippines TDCX Full time ₱1,000,000 - ₱3,000,000 per year#BeMore Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.Work with the world's most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore Top reasons to work with...
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Account Manager-Workforce Management-WFM
2 days ago
Philippines EXL Full time ₱1,200,000 - ₱2,400,000 per yearDescriptionThe Assistant Vice President of Workforce Management is responsible for leading the end-to-end workforce planning and operational execution to ensure optimal resource allocation that meets service level agreements and business objectives. This role involves developing and implementing advanced forecasting models, creating efficient scheduling...
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Reporting Analyst
5 days ago
, Laguna, Philippines Straive Full timeReporting Analyst (Workforce Management) The Workforce Specialist in Reporting is responsible for creating, maintaining, and distributing workforce management reports and analytics. This role focuses on data analysis, report automation, and providing insights to support decision‑making across the organization. Key Roles and Responsibilities Design and...
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Workforce Management Analyst
5 days ago
, Laguna, Philippines Straive Full timeReporting Analyst (Workforce Management) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. Highly proficient in computer and MS Office (Intermediate/Expert in Excel). Good communication, presentation, analytical and problem solving skills. Able to generate reports and provide key...
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Workforce Management Supervisor
5 days ago
, Laguna, Philippines Straive Full timeJob Description The Workforce Supervisor manages day-to-day workforce operations, supervises scheduling activities, and ensures adherence to workforce plans. This role serves as a bridge between strategic workforce planning and operational execution. Key Roles and Responsibilities Supervise daily workforce scheduling and resource allocation Monitor adherence...
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Deployment Workforce Manager
4 weeks ago
, Pampanga, Philippines Risewave Consulting, Inc. Full timeDeployment Workforce Manager (based in Pampanga) As part of the People Strategy team you will manage workforce planning and resource allocation to enhance operational effectiveness. As a Manager you will supervise teams, mentor staff, and the successful execution of projects while maintaining exceptional standards of quality. Responsibilities Manage...
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Workforce / Bench & Redeployment Manager
2 weeks ago
, , Philippines Medium Full timeAbout the Role We’re looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re‑engaged within 72 hours. This role combines operational agility with strategic foresight — balancing workforce supply and client demand while maintaining a “hot...
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Manager-Workforce Management-WFM
4 hours ago
Philippines EXL Full time ₱900,000 - ₱1,200,000 per yearDescriptionNAResponsibilitiesCoordinate team tasks, assist in project management, handle customer inquiries, and prepare reports.Qualifications4 years minimum experience in Workforce ManagementExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to ensure critical timelines are metAccuracy and attention...
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Workforce Planning Senior Analyst
2 days ago
Philippines Airbnb Full time $30,000 - $60,000 per yearThe Difference You Will Make:The Workforce Management (WFM) Workforce Planning Senior Analyst is vital in ensuring we have the best possible support for our guests and hosts within Customer Support operations. As a Airbnb Workforce Planning Senior Analyst, you will be responsible for leading and driving the allocation of headcount across multiple sites,...
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Senior Executive-Workforce Management-WFM
1 week ago
Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per yearJob Description: You can expect to learn many aspects of Workforce Management that our clients engage in.You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth. On top of key core skills related to data analysis, and automation, and data visualization.We provide guidance/coaching through our...