Senior Manager, Operations

2 days ago

Pasig, National Capital Region, Philippines The Shire Philippines Full time ₱1,440,000 - ₱2,160,000 per year
  • Education

Graduate of 4 year course or Bachelor's Degree

  • Experience

Industry Expertise: Over 10 years of experience in the multinational

  • BPO/Call Center industry, with at least 5 years in a similar or related leadership role.
  •  Contact Center Operations: Extensive knowledge and hands-on experience in managing voice and non-voice contact center functions.
  •  Process Optimization: Certified in Lean Six Sigma, with proven ability to implement process improvements and drive operational efficiency is a huge plus.
  •  Strategic and Financial Planning: Proficient in crafting business and financial plans, including client-based forecasting and workforce planning.
  •  Problem-Solving Excellence: Skilled in identifying issues, performing root cause analysis (RCA), and executing actionable improvement plans.
  •  Quality Management: Expertise in designing and implementing quality management systems to ensure high standards of service delivery.
  •  Talent Development: Strong track record in developing and executing talent development programs to enhance team skills and career progression.
  •  Leadership and Communication: Demonstrates strong leadership qualities, effective communication skills, and the ability to motivate and align teams toward common goals.
  • Others:

Process Optimization: Skilled in Business Process Reengineering, identifying inefficiencies, and recommending improvements to enhance operations.

  •  Technology Integration: Capable of proposing and implementing system or technology solutions to streamline processes and improve performance.
  •  Leadership and Communication: Strong leadership and effective
  • communication skills to motivate teams, drive collaboration, and foster a
  • positive work environment.

Job Type: Full-time

Pay: Up to Php180,000.00 per month

Education:

  • Bachelor's (Required)

Experience:

  • Multinational BPO/Industry: 10 years (Required)
  • Operations Manager: 5 years (Preferred)

Work Location: In person

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