Senior Operations Manager

2 days ago

Pasig, National Capital Region, Philippines Svenbjorn Full time
  • Ensures that the Operations Team meets standards for monitoring in an objective fashion all customer contact points. (Web, voice, e-mail, white mail)
  • Handles and resolves resistance of the team to change as it involves conflicting views and opinions
  • Develops and trains team members through coaching, providing work advice and motivation.
  • Handles and resolves inconsistency of the team to change as it involves conflicting views and opinions.
  • Conducts meetings; Expands knowledge through seminars and keeping abreast of current quality issues.
  • Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA) – For Healthcare Accounts

Job Types: Full-time, Permanent

Ability to commute/relocate:

  • Pasig: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • BPO Healthcare account management: 10 years (Required)

License/Certification:

  • USRN License (Required)

Work Location: In person

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