Senior Operations Manager

1 day ago

Pasig, National Capital Region, Philippines harlan + holden Full time

harlan + holden

Senior Operations Manager

Strategic Planning and Execution

  • Lead the annual business planning process in collaboration with HQ.
  • Translate corporate strategic objectives into roadmaps across Operations, Central Kitchen, Facilities & Management, Construction/Store Development, Marketing, HR, Finance/Accounting/Admin Teams
  • Define departmental targets and track progress against KPIs, holding managers accountable for delivery
  • Conduct and consolidate monthly business reviews across all departments and present to HQ. Prepare and submit performance reports to brand principals and HQ, with clear follow-through on action points
  • Cross-Functional Operations Management
  • Oversee daily business operations and ensure strong coordination across all departments
  • Provide leadership and direction to managers to ensure aligned execution
  • Ensure full implementation and enforcement of Operation policies
  • Uphold standards in customer experience, design, and operational discipline as measured by metrics such as mystery shop scores and in-store audits

People Leadership

  • Coach and lead department heads with clear performance expectations
  • Oversee team structure, staffing plans, and succession building
  • Drive performance management and talent development across all functions

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